Johannesburg: Senior Manager Client Retention and Growth posted by Edgexec (Pty) Ltd

March 9, 2026 Jobs in Central Johannesburg

Job Description

About the Role

Edgexec (Pty) Ltd is seeking a Senior Manager: Client Retention & Growth to drive retention and unlock growth in their established facilities management business. The successful candidate will lead strategic client partnerships, define and implement retention strategies, and build multi-level relationships within client organisations.

Key Responsibilities

Develop and execute a comprehensive client retention and monetisation strategy
Define churn management frameworks and implement proactive mitigation plans
Build and maintain executive-level client relationships
Monitor contracted service metrics and resolve escalations effectively
Conduct client satisfaction surveys and translate insights into action
Drive upselling and cross-selling initiatives across existing accounts
Identify and secure Public Sector opportunities aligned to strategic targets
Lead the development of complex, multi-disciplinary commercial proposals
Contribute to business cases supporting technology and resource investments
Present retention and growth performance metrics to executive leadership and board
Conduct regular client reviews and site visits to ensure service excellence

Requirements

Bachelor’s degree in Business Administration, Sales, Marketing or related field
MBA advantageous
Minimum 5 years experience in a similar senior client management or sales leadership role
Proven experience in facilities management or related services sector
Strong Public Sector tender and proposal exposure
Demonstrated ability to manage strategic clients and drive revenue growth
Advanced CRM, sales analytics and Microsoft Office proficiency
Strong commercial acumen and strategic thinking capability
Excellent negotiation, communication and stakeholder engagement skills
Valid drivers license

Qualifications

No specific qualifications mentioned.

Salary & Benefits

Salary information not provided.

View Job Johannesburg: Head of Financial Planning & Analysis (FP&A) posted by Edgexec (Pty) Ltd

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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