Johannesburg: Technical Account Manager â Public Utilities Metering

March 4, 2026 Jobs in Central Johannesburg

Job Description

Location: Johannesburg Scope To ensure that the daily, weekly, and monthly operations and reconciliations financial, technical, and otherwise are according to expectations and to enhance the customers experience by providing value-added services from a technical perspective. Key Performance Areas Support customers based on products and services contracted as per SLA. Plan and meet SLA response times. Customer support tickets managed and closed timeously. Conduct customer training to customer satisfaction. Develop and execute Standard Operating Procedures (SOPs). Monitor and maintain uptime of all systems and ensure data and customer outputs are made available as per SLA and SOPs. Meet regularly with customer operational staff. Ensure financial viability of customer accounts. Build long-term relationships with new and existing customers. K ey Responsibilities Perform frequent audits of each account to ensure operations are financially feasible, sustainable, and meet business strategic objectives on an ongoing basis. Manage account portfolio and meet financial objectives. Collaborate with all stakeholders within the process to ensure the delivery of desired outcomes. Engage in regular meetings with external customers and internal stakeholders on account performance. Provide business, technical, and product knowledge in support of customer solutions. Establish, implement, and constantly update processes and procedures to support exceptional service delivery. Manage customer operations on all relevant platforms. Ensure all customer end-to-end solutions and KPIs are configured and working correctly when deployed in operations. Provide support for meter reading and billing service. Analyse and investigate any support issues, including software and in-field investigations when required. Compile executive, operational, and technical reports. Engage with customers and prospects to understand their business needs and objectives.

View Job Johannesburg: Key Accounts Manager (KAM)

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About Sales Jobs in Gauteng

The sales industry in Gauteng, South Africa is a dynamic and competitive field, with various sectors driving demand for skilled professionals. Generally, the job market trend in this region indicates a steady growth in sales-related positions, driven by the increasing importance of businesses in South Africa’s economy.

Typically, sales roles in Gauteng offer a broad salary range, which can vary widely depending on factors such as level of experience, company size, and industry sector. For example, entry-level sales positions may start at around R200 000 to R400 000 per annum, while senior sales professionals or those working in large corporations can earn upwards of R800 000 to R1 500 000 per year. However, it’s essential to note that these figures are general estimates and actual salaries can differ significantly depending on individual circumstances.

Common skills required for a successful sales career in Gauteng include excellent communication and interpersonal skills, the ability to build strong relationships with customers and colleagues, negotiation and closing techniques, product knowledge and industry insights, and proficiency in CRM software and other sales tools. Additionally, many sales professionals in this region possess a degree or diploma in business, marketing, or related fields.

Sales roles can be found across various industry sectors, including financial services sector, technology industry, manufacturing sector, and more. These industries often require sales professionals to have a deep understanding of their respective markets and customers, as well as the ability to adapt to changing market conditions.

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For those looking to pursue a career in sales, there are typically several opportunities for professional development and growth. Many companies offer training programs, mentorship schemes, and performance-based bonuses, which can help sales professionals advance their careers and increase their earning potential. Additionally, certifications such as the Certified Sales Professional (CSP) or the Advanced Sales Certification (ASC) can demonstrate a commitment to excellence and enhance job prospects.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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