Waterberg: Lodge Manager (5* Luxury Lodge) – Waterberg posted by HotelJobs

About the Role

We are seeking an experienced and skilled Lodge Manager to join our 5* luxury Game Lodge in the Waterberg area. As a key member of our management team, you will be responsible for ensuring the exceptional guest experience, maintaining operational standards, and driving financial performance.

Key Responsibilities

• Managing the HOD team for the lodge in all operational, health and safety and staff welfare functions
• Ensuring that the guest experience is of excellent quality and that guests’ expectations are met
• Maintaining operational standards across all departments
• Assigning the HOD team to daily tasks, organising workflow, ensuring the team understands their duties and the standards expected
• Monitoring the HOD teams’ productivity and providing constructive feedback
• Ensuring financially optimal operation of the lodge, controlling expenses, and saving costs where possible
• Interacting with guests in a professional manner, representing the lodge as a whole, and resolving guest complaints speedily and professionally
• Reporting to the General Manager on a regular basis regarding all aspects of the lodge
• Creating and maintaining a safe and healthy working environment for staff well-being
• Sharing information with management teams and departmental teams to avoid miscommunication and ensure smooth operations
• Building and maintaining relationships within the community, with suppliers, and contractors
• Upholding and communicating the vision, mission, and business ethics of the management company

Requirements

Grade 12

A formal hospitality qualification

At least 2 years of experience in a 5* Game Lodge / Boutique Hotel in a Management role

Good operational knowledge of all departments

Knowledge and understanding of South African Labour Laws

Knowledge and understanding of Health and Safety Act and requirements

Knowledge and understanding of good labour practices and HR procedures

Excellent communication skills

Good time management and project management skills

Ability to lead the team and set the example

Qualifications

No formal qualifications mentioned in the original job description.