Job Description
About the Role
We are seeking a highly skilled Centurion: Senior IT Support Technician/Workshop Supervisor to join our team. As a senior member of our technical support team, you will be responsible for overseeing the daily operations of our workshop and coordinating technician activities. You will also serve as a key point of escalation for desktop, laptop, printer, networking, Microsoft 365, and general business IT support issues.
Key Responsibilities
- Oversee the daily running of the workshop and coordinate technician activities.
- Allocate jobs to technicians according to priority, deadlines, and skill level.
- Monitor all devices and jobs in the workshop, ensuring clear visibility of job status, next actions, and outstanding dependencies.
- Ensure repairs, setups, diagnostics, and client-related technical work are progressing efficiently and within acceptable turnaround times.
- Act as senior escalation points for desktop, laptop, printer, networking, Microsoft 365, and general business IT support issues.
- Perform hands-on diagnostics, configuration, troubleshooting, repair, and setup of end-user devices and related equipment.
- Provide support across client environments including Microsoft 365, shared infrastructure, networking, printers, backups, and basic server-related matters.
- Assist with onsite and remote troubleshooting when required.
- Identify recurring technical issues and recommend practical improvements to reduce repeat faults, wasted time, and service inefficiencies.
Requirements
- Minimum of 3 – 5 years’ experience in IT Support, desktop support, or MSP support.
- Strong practical experience with Windows desktops, peripherals, printers, and general office IT troubleshooting.
- Working knowledge of Microsoft 365 administrations, including user support, mail troubleshooting, and basic tenant administration.
- Good understanding of networking fundamentals, including routers, switches, Wi-Fi, TCP/IP, DHCP, DNS, and internet connectivity troubleshooting.
- Exposure to basic server support, backup systems, and shared business infrastructure.
Qualifications
- Valid driver’s licence.
- Own reliable vehicle.
Salary & Benefits
- Competitive salary will be discussed during the interview process.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Tshwane
In the Tshwane area, the IT and computing industry is thriving, with a strong demand for skilled professionals to drive technological advancements and innovation. Typically, this field is characterized by a dynamic job market with various opportunities available across different sectors. However, it’s essential to note that the job market can fluctuate, and it’s crucial to stay adaptable and focused on continuous skill development.
When it comes to salary expectations, it’s generally common for IT and computing professionals in Tshwane to earn salaries within the range of R600 000 to R1 200 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, please note that these are broad estimates and can vary significantly based on individual circumstances. It’s also worth considering that bonuses, benefits packages, and other perks can impact overall remuneration.
Common skills required for IT and computing roles in Tshwane include proficiency in programming languages (such as Java, Python, or C++), experience with database management systems, knowledge of cloud computing platforms (like AWS or Azure), understanding of cybersecurity principles, and familiarity with Agile development methodologies. Additionally, strong analytical, problem-solving, and communication skills are often essential for success in this field.
The IT industry is a broad sector that encompasses various industries, including financial services, technology, manufacturing, and more. Commonly, these professionals work in companies operating within these sectors, as well as in government agencies and educational institutions. The demand for skilled IT professionals extends across the private and public sectors, with opportunities available at different levels of experience.
For those looking to advance their careers in IT and computing, there are many opportunities for professional development and growth. Typically, career progression paths involve taking on increasingly complex projects, leading teams, or pursuing specialized certifications (such as CompTIA or Cisco). Many organizations also offer training programs, mentorship schemes, and internal job rotations to support employee development and advancement.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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