Job Description
- Maintain a friendly and organised customer service environment and ensure that client queries are handled accurately in a professional manner and that you are presentable at all times.
- Assist with technical support provided by the department, both telephonic and at the counter.
- Responsible for the mechanical and electronic testing and repair of all products.
- Ensure that all equipment repaired and tested performs in their original state and to our quality standard.
- Log all failures to ensure that the quality department at Head Office receives proper and useful feedback about failures experienced, and assist the Production and R&D department in establishing of failure trends and suggest possible improvements to our product(s). Prepare technical/quality information and attend weekly meeting to feedback to Head office.
- Assist with the designing and improvement of test jigs to improve our service capabilities.
- Responsible for the capturing of SAP and or ZOHO/CRM transactions during the service and repair processes.
- Assist when necessary with other ad-hoc duties; i.e. Internal sales, stores, training, OHS, updating of technical data, exhibitions, site support, the testing of new products, special site requirements.
- Manage optimal relationships with the client base, ensuring that the needs of the client come first.
- Maintain the highest level of neatness and adhered to all Occupational Health and Safety standards.
- Respond to incoming technical support queries via all contact channels (live chat,calls,zoho desk email tickets)
- Ensure that written communication is responded to within the specified SLA’s for each channel.
- Ensure that all communication with our clients is of the required quality as outlined in the department’s QA script.
- Capture all relevant information on inbound calls (zoho desk interaction logging)
Minimum requirements:
- In possession of or studying towards of N3/S2 (Electronic or Mechanical or Electro-Mechanical Engineering)
- Good knowledge and understanding of electronic concepts
- Displays good practical ability
- Must have a VALID drivers license
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Trade/Artisan/Technical Technician Jobs in Mpumalanga
In Mpumalanga, South Africa, the trade, artisan, and technical technician field offers a range of job opportunities across various industries. Generally, this sector is experiencing steady growth due to the increasing demand for skilled technicians in sectors such as agriculture, mining, and infrastructure development. As a result, job seekers can expect to find a competitive job market with a good balance between employment and career advancement.
When it comes to salary expectations, trade, artisan, and technical technician positions in Mpumalanga typically offer broad salary ranges. Typically, entry-level positions may fall within the R200 000 – R400 000 per annum range, depending on factors such as company size, industry sector, and level of experience. More senior roles can command salaries ranging from R500 000 to over R1 million per annum. However, please note that actual salaries can vary significantly depending on individual circumstances.
Common skills required for trade, artisan, and technical technician positions include proficiency in specific trades or technologies (e.g., electrical, mechanical, plumbing), problem-solving abilities, strong attention to detail, excellent communication skills, and the ability to work independently or as part of a team. Other essential skills often include project management, quality control, and safety protocols.
In Mpumalanga, trade, artisan, and technical technician roles are commonly found in industries such as manufacturing, agriculture, mining, infrastructure development, and energy production. These sectors require skilled technicians to oversee the maintenance, repair, and installation of equipment, machinery, and systems.
Career development opportunities for trade, artisan, and technical technicians are numerous. Typically, entry-level positions can serve as a stepping stone to more senior roles or specializations within the same field. With experience, technicians may pursue further education or training in specialized areas, such as project management or quality control. Additionally, career advancement often requires certifications, diplomas, or degrees from recognized institutions, which can be pursued concurrently with work commitments.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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