Job Description
About the Role
The successful candidate will act as the central point of coordination between field technicians, contractors, and internal teams, ensuring that fibre infrastructure is protected during excavation and that all activities align with permitting, wayleave, and operational requirements.
Key Responsibilities
- Monitor and manage all incoming utility clearance and locate requests
- Review, categorise, and prioritise requests based on urgency and due dates
- Ensure all requests are completed within required timelines
- Maintain accurate records of completed and pending requests
- Ensure compliance with excavation, permitting, and utility protection requirements
- Confirm that fibre infrastructure is identified and marked prior to excavation
- Maintain documentation for audits and reporting purposes
- Assist with investigations related to underground infrastructure damage
- Act as the primary point of contact between contractors, field teams, and internal stakeholders
- Provide regular updates on request status to operations, construction, and project teams
- Escalate urgent or high-risk activities that may impact network infrastructure
- Coordinate with maintenance and construction teams on ongoing field work
- Maintain logs, completion reports, and performance tracking
- Generate reports on request volumes, turnaround times, and compliance
- Track recurring excavation activities and high-risk areas affecting fibre infrastructure
Requirements
- High school diploma or equivalent required
- 2+ years of experience in telecommunications, fibre, construction coordination, dispatching, or a similar operational environment
- Strong organisational and scheduling skills
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Ability to read maps, construction drawings, or fibre network layouts
Qualifications
No specific qualifications mentioned.
Salary & Benefits
Salary information not provided.
Working Conditions
Primarily office-based with regular communication with field personnel
May require occasional after-hours support for emergency locate requests
Ability to handle multiple tickets and deadlines simultaneously
Working hours: 2:00 PM to 11:00 PM (Monday to Friday) – From the 2nd Sunday of March until the 1st Sunday of November, 3:00 PM to 12:00 AM (Monday to Friday) – From the 1st Sunday in November until the 2nd Sunday of March
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Office Automation Jobs in Gauteng
In Gauteng, South Africa, the office automation field is experiencing steady growth due to the increasing demand for digital transformation and process efficiency. Typically, this sector drives business operations forward by automating routine tasks, improving data management, and enhancing overall productivity. Generally, office automation roles are in high demand across various industries, making it an attractive career path for job seekers.
When it comes to salaries, it’s essential to note that salary ranges vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, a common salary range for office automation professionals in Gauteng is typically between R500 000 to R1 million per annum, with some senior roles potentially exceeding this amount. However, please be aware that actual salaries may differ significantly due to individual circumstances.
Common skills required for office automation roles include proficiency in Microsoft Office software, experience with document management systems, knowledge of cloud-based applications, programming languages such as Python or Java, and data analysis skills. Typically, candidates with a degree in information technology or a related field are well-suited for these roles. Additionally, strong analytical and problem-solving skills, attention to detail, and excellent communication abilities are often essential.
Office automation professionals can be found across various industries, including the financial services sector, technology industry, manufacturing sector, and public administration. These roles often involve working closely with colleagues to implement process improvements, ensure data accuracy, and maintain system integrity.
Career development opportunities abound for office automation professionals in Gauteng. Typically, job seekers can expect career progression through promotions to senior roles or specialising in a specific area of interest, such as cloud computing or cybersecurity. Many companies also offer training and development programs to equip employees with the latest skills and technologies. By acquiring new skills and staying up-to-date with industry trends, office automation professionals can enjoy a fulfilling and rewarding career in this dynamic field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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