Job Description
About the Role
We are seeking a highly organised and service-driven Key Account Executive to support and retain a portfolio of high-value client accounts within a luxury hospitality collection in Nairobi, Kenya. This role is not sales-focused, but rather focused on account care, retention, service coordination, and client success within the luxury hotel environment.
Key Responsibilities
- Client Onboarding & Account Care: Onboard newly secured accounts, ensuring smooth handover and clear service guidance
- Manage day-to-day client communication, including queries, updates, and follow-ups
- Retention & Loyalty: Track client satisfaction, proactively identify risks of disengagement, and coordinate loyalty and recognition initiatives
- Monitor repeat business trends and ensure clients feel prioritised
- Service Issue Resolution: Log and track service-related issues and follow through to resolution
- Liaise with reservations and property teams to resolve challenges quickly
- Maintain a service recovery tracker and report on recurring themes
- Data & Reporting: Maintain accurate client profiles, preferences, and booking histories in CRM; prepare regular client activity reports, satisfaction trends, and insights
Requirements
- 3 years relevant experience in luxury hospitality/travel and customer service
- Strong communication skills, empathy, and a service-first mindset
- Highly organised and detail-focused
- Confident using CRM systems, reporting tools, and Microsoft Office
- Strong problem-solving ability and consistent follow-through
- Collaborative attitude and eagerness to learn
Qualifications
No specific qualifications mentioned in the original job description.
Salary & Benefits
Gross salary: DOE (daily out-of-pocket expenses for accommodation are not provided).
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Other
In Other, South Africa’s IT and computer industry is rapidly evolving, with a strong demand for skilled professionals to drive innovation and growth. Typically, job seekers in this field can expect to find opportunities across various sectors, including technology, financial services, manufacturing, and more. Generally, this sector offers stable employment prospects, diverse career paths, and opportunities for professional development.
Salary expectations for IT and computer professionals in Other vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Broadly speaking, common salary ranges for entry-level positions can start from around R200 000 to R400 000 per annum, while senior roles can command salaries ranging from R600 000 to R1 million or more. However, these figures are highly variable and should be taken as rough estimates, with actual salaries influenced by individual circumstances.
Common skills required for IT and computer professionals in Other include proficiency in programming languages such as Java, Python, or C++, experience with database management systems like MySQL or Oracle, knowledge of cloud computing platforms like AWS or Azure, and understanding of security protocols. Typically, these roles also require strong analytical and problem-solving skills, as well as excellent communication and teamwork abilities.
The IT and computer industry in Other commonly employs professionals in various sectors, including technology, financial services, manufacturing, healthcare, and more. Financial services companies, for example, often require skilled IT staff to manage their networks, databases, and systems. Technology firms, on the other hand, may employ software developers, data scientists, or cybersecurity specialists.
For those interested in pursuing a career in IT and computer science, there are many opportunities for professional development and advancement. Typically, experienced professionals can progress to leadership roles, take on specialist functions, or pursue advanced qualifications like master’s degrees. Many companies also offer training and development programs to help employees build new skills and stay up-to-date with industry trends.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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