Job Description
About the Role
We are seeking an experienced L2 Engineer to join our IT Support Team, serving customers based in South Africa. As a key member of our team, you will be responsible for handling tasks, implementations, and projects, providing exceptional client support and ensuring seamless IT services.
Key Responsibilities
- Handle customer inquiries and issues
- Implement and deploy IT solutions and projects
- Collaborate with the team to resolve technical issues
- Develop and maintain knowledge of Microsoft Operating Systems and Cloud Services
- Provide expert-level support for Microsoft Modern Workplace implementations, including Intune, Exchange Online, SharePoint, Teams, Defender, and Purview
- Manage and troubleshoot Microsoft Azure services
- Utilize PowerShell scripting and automation to streamline tasks
- Maintain backup and recovery systems, as well as networking and network security solutions
- Operate an ITSM tool and adapt to changes in business requirements
Requirements
- Minimum of 5 Years’ Experience Providing IT Support and Project deployments
- Matric certificate (Grade 12) at Higher or Standard grade
- ITIL Foundation Certification MS-900, MS-700, MD-102, SC-900, and AZ-900 Certifications
- Managed Service Provider Experience in a technical support role
- Current and valid certifications in M365 and Microsoft Azure
Qualifications
- None mentioned.
Salary & Benefits
- Not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Nelson Mandela Bay
The IT and computing industry is a growing sector in Nelson Mandela Bay, with many companies seeking skilled professionals to fill various roles. Typically, job seekers in this field can expect a high demand for talent, particularly in areas such as software development, data analytics, and cybersecurity. Generally, these professionals are in high demand across various industries.
Salary expectations for IT and computing professionals in Nelson Mandela Bay are often on the higher side, but can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within a salary range of R400 000 to R600 000 per annum, while senior roles can command salaries ranging from R1 200 000 to R2 500 000 or more, per annum. However, it’s essential to note that these figures are broad estimates and actual salaries can differ significantly depending on the specific employer and industry.
Common skills required for IT and computing roles in Nelson Mandela Bay include proficiency in programming languages such as Java, Python, and C++, as well as experience with database management systems like MySQL and MongoDB. Typically, strong analytical and problem-solving skills are also highly valued, as are excellent communication and teamwork abilities. Additionally, knowledge of cloud computing platforms like AWS and Azure is often desirable. In terms of industry sectors, common employers include the financial services sector, technology industry, manufacturing sector, and public sector organisations.
Career development opportunities for IT and computing professionals in Nelson Mandela Bay are numerous. Typically, career progression paths may involve moving from entry-level positions to senior roles within a company, or pursuing further education and training to specialise in a particular area. Many companies also offer opportunities for professional development through training programmes, mentorship schemes, and networking events.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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