Boksburg: Sales Representative – Hydraulics posted by Chainlink Recruitment

About the Role

We are seeking a Sales Representative with extensive experience in sales and technical knowledge of hydraulic equipment to join our team in Boksburg. The ideal candidate will have a strong understanding of the mining industry, excellent communication skills, and the ability to build relationships with key stakeholders.

Key Responsibilities

• Customer Maintenance:
• Ensure regular customer visits within the call cycle using tools to plan effectively.
• Cover general issues as well as updates on our services.
• Investigate new business potential at all existing customers.
• Submit a weekly report detailing customer visits and activities.

• Customer Data Base:
• Maintain accurate records of new customer accounts and existing account details, including position, individuals, and reporting structure.
• Ensure full power base identification by position for all customer businesses units.

• Customer Fleet Information:
• Update customer fleet population and status, including Underground Products and Competitors.
• Assist with forecasting analysis for parts and components supply, repairs, rebuilds, and product replacement.

• New Business:
• Source, plan, and obtain new business in the territory linked to parts, equipment, and services.
• Support agreed activities and targets at specific identified customers.

• Customer Care:
• Demonstrate commitment to customer care, ensuring prompt resolution of queries and needs.
• Interpret and communicate urgency and implied needs effectively.

• Customer Complaints:
• Treat complaints as priority and resolve to everyone’s satisfaction.
• Investigate regular service failures and escalate to relevant department heads.

• Warranty Claims:
• Follow correct warranty procedures and execute timeously to safeguard the company.
• Provide feedback and recommendations to improve future performance.

• Sales Analysis:
• Analyse sales figures on a weekly and monthly basis, demonstrating a clear understanding of the figures to identify areas for improvement.

• Sales Activities:
• Determine customers’ specific technical and application needs and suggest appropriate solutions.
• Perform application analysis and provide technical support during Underground visits.
• Build reports with customers through continuous support activities.
• Keep customers informed about new products and technical updates, compiling proposals and reports related to these.

• Targets:
• Achieve Annual Sales Targets for specific products and collaborate with other teams to contribute toward company targets.
• Understand customer budgets, expansions, projects, and operations to identify opportunities and understand risks.

• Customer Communication:
• Conduct verbal and written communication (proposals/letters) of high standard.
• Make formal presentations to customers as required.

• Administration and Information Management:
• Accurately populate and maintain records in approved formats.
• Maintain records for periods required by legislation, ensuring accessibility and easy reference.
• Ensure timely, correct, and accurate administration with due concern to delegation of authority.

• Spares Parts Forward Planning:
• Assist Stores in maintaining correct stock levels supporting relevant products.
• Assist Stores in ordering and stocking correct items for new machines in affected areas.

• Service and Repairs Forecasting:
• Liaise with customers to understand service schedules, planning availability of appropriate service kits and parts as needed.
• Collaborate to maintain adequate stock levels for all planned major repairs for responsible product range.

• Component Repairs:
• Drive efforts to secure new repair business.
• Oversee all aspects of repair operations.
• Manage existing repair business and promote ongoing growth.