South Africa: Administration Assistant

April 25, 2026 Jobs in South Africa

Job Description

About the Role

We are seeking an Administration Assistant to join our team, providing exceptional support to our sales and customer service teams. As an Administration Assistant, you will be responsible for managing day-to-day administrative tasks, ensuring seamless operations, and delivering excellent customer experience.

Key Responsibilities

Process all customer orders accurately within 24 hours of receipt
Manage and maintain email inboxes and monitor customer portals (e.g. Takealot, Yuppiechef, Leroy Merlin) daily
Ensure all orders are captured correctly with no duplication or omissions
Issue and distribute tax invoices (excluding online portal clients)
Communicate stock availability, pricing discrepancies, and back orders with customers promptly
Maintain and update dispatch sheets, ensuring all documentation is complete and audit-ready
Assist with stock reservations and backorder processing
Monitor upfront payment orders and follow up on outstanding payments and collections
Ensure filing is accurate, complete, and up to date for audit purposes
Answer incoming calls professionally and provide excellent customer service
Welcome visitors and provide refreshments as needed
Create and maintain task-specific SOPs
Sales Support: Assist the sales team with quotations, product information, and customer queries
Stay up to date with product knowledge to effectively promote features and benefits
Provide accurate pricing, promotion, and product information
Upsell and recommend suitable products to customers
Resolve order and inventory issues efficiently
Communicate customer feedback and liaise with the sales team
Assist with quarterly stock takes (including occasional late working hours)
Support audit preparation, including Nedbank audit requirements

Requirements

Matric
Strong attention to detail with excellent accuracy
Ability to prioritize tasks and meet strict deadlines (48-hour turnaround times)
Proactive problem-solver with the ability to use initiative
Excellent verbal and written communication skills
Strong customer service and relationship-building abilities
Resilient, reliable, and highly organized
Strong analytical and critical thinking skills
Advanced computer skills (Outlook, Excel, PowerPoint, Internet)

View Job George: Office Administrator

Qualifications

Salary & Benefits

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Admin / clerical / secretarial Jobs in ZA

The Admin / Clerical / Secretarial sector is a common and diverse field in the South African job market. Typically, roles within this sector are found across various industries, with a strong presence in the financial services sector, technology industry, and manufacturing sector. Generally, these positions are in high demand, especially in fast-paced and growing organisations.

When it comes to salary expectations for Admin / Clerical / Secretarial professionals in South Africa, it’s generally difficult to provide a specific range due to variation in factors such as experience, company size, and industry sector. However, broad salary ranges can be offered as follows: For entry-level positions, salaries typically start around R15 000 – R25 000 per annum, while experienced professionals can expect higher salaries ranging from R40 000 – R80 000 per annum. These figures are subject to change and may not reflect the current market conditions.

Common skills required for Admin / Clerical / Secretarial roles include proficiency in Microsoft Office (particularly Word, Excel, and PowerPoint), excellent communication and organisational skills, attention to detail, and the ability to maintain confidentiality. Additionally, knowledge of accounting software and experience with email management tools are often beneficial. Strong problem-solving skills and the capacity to adapt to new systems and processes are also highly valued.

These roles can be found in various industry sectors, including financial services, technology, manufacturing, and public sector organisations. Many companies, both large multinationals like Google and Microsoft and local South African businesses, employ Admin / Clerical / Secretarial staff to ensure efficient day-to-day operations and administrative support.

View Job Mpumalanga: Graduate Trainee: Insurance posted by TWK Agri Ltd

Career development opportunities for Admin / Clerical / Secretarial professionals are generally available through training and development programs offered by employers. These may include courses in business administration, computer literacy, or languages. With experience and continuous learning, it’s possible for individuals in this field to progress into more senior roles or explore related fields such as human resources management, project coordination, or office management.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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