Ehlanzeni: Guest Experience Manager | Luxury Lodge | Sabi Sands | Lb posted by Kendrick Recruitment

April 28, 2026 Jobs in Ehlanzeni

Kendrick Recruitment

Mpumalanga

Catering / hospitality

Job Description

About the Role

Kendrick Recruitment is currently seeking an experienced Guest Experience Manager for a luxury lodge in the Sabi Sands. This key leadership role is responsible for ensuring every guest journey is seamless, intentional, and emotionally resonant.

Key Responsibilities

Lead and inspire guest-facing teams to deliver exceptional guest experiences
Safeguard and elevate the lodge’s guest experience standards
Ensure every guest interaction is personalized and memorable

Requirements

5–8 years’ experience in luxury hospitality or lodge/hotel environments
Proven experience in guest relations or guest experience leadership
High emotional intelligence and strong interpersonal presence
Comfortable leading through influence rather than hierarchy
Exceptional written and verbal communication skills
Strong situational awareness and attention to detail

Salary & Benefits

Negotiable DOE (Depends on Experience)

Note: I removed the section about guest feedback platforms and PMS systems as it was not explicitly mentioned in the original job description. If you’d like me to add it, please let me know if it’s indeed an advantage.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Mpumalanga

Catering and hospitality positions are a vital part of the South African job market, particularly in provinces like Mpumalanga where tourism is a significant contributor to the local economy. Typically, these roles involve providing excellent customer service, managing food and beverage operations, and maintaining high standards of hygiene and safety. Generally, the demand for skilled catering and hospitality professionals is consistent across various sectors.

View Job South Africa: F&B Manager Lodge Limpopo posted by Hospitality Exchange

The salary range for catering and hospitality positions in Mpumalanga can vary greatly depending on factors such as experience, company size, and industry sector. Commonly, entry-level roles may fall within a salary bracket of R20 000 to R35 000 per annum, while more senior positions can command salaries ranging from R50 000 to R100 000 or more. However, it’s essential to note that these are broad estimates and actual salaries may vary significantly depending on individual circumstances.

Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, attention to detail, ability to multitask, and a strong work ethic. Generally, employers also look for candidates with experience in food preparation, inventory management, and customer service. In some cases, certifications such as food safety or wine appreciation may be beneficial. Industry sectors that commonly employ catering and hospitality professionals include the tourism industry, events management, and corporate hospitality.

In terms of career development, opportunities abound for those willing to invest time and effort into their professional growth. Typically, entry-level positions can serve as a springboard to more senior roles within the same organisation, or to new opportunities in related fields such as event management or hotel administration. With experience and additional training, professionals in this field may also pursue management positions or start their own businesses.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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