Job Description
About the Role
The Assistant Manager plays a vital role in supporting the General Manager in the daily operation and management of Bright Placements’ hospitality establishment. This position ensures excellent customer service, efficient staff supervision, smooth operational procedures, and achievement of business goals.
Key Responsibilities
- Assist in managing daily hotel, lodge, restaurant, or resort operations.
- Ensure smooth running of all departments.
- Monitor cleanliness, maintenance, and service standards.
- Handle operational issues and guest concerns.
- Supervise and support employees during shifts.
- Assist with staff scheduling and attendance.
- Train and motivate staff members.
- Ensure staff follow company policies and procedures.
- Ensure guests receive excellent service.
- Handle guest complaints professionally.
- Monitor guest satisfaction and feedback.
- Assist with VIP guest arrangements.
- Assist with budgeting and cost control.
- Monitor stock levels and supplies.
- Support cash handling and daily financial reporting.
- Help improve profitability and reduce unnecessary costs.
- Ensure compliance with health and safety regulations.
- Monitor hygiene and food safety standards.
- Ensure emergency procedures are followed.
Requirements
- Diploma or Degree in Hospitality Management, Tourism Management, or related field.
- Additional hospitality training is advantageous.
- 2–4 years’ experience in the hospitality industry.
- Supervisory or leadership experience preferred.
- Experience in hotel, lodge, restaurant, or resort operations.
- Knowledge of hospitality operations and customer service standards.
- Staff management and scheduling.
- Health and safety regulations.
- Basic financial and stock control procedures.
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Waterberg
The hospitality and catering industry in Waterberg, South Africa, is a dynamic sector that typically offers a range of job opportunities for those passionate about delivering exceptional customer experiences. Generally, the industry is known for its seasonal fluctuations, with peak demand during tourist seasons and slower periods during off-peak months. However, this can also present opportunities for career advancement and development.
Typically, salaries in catering and hospitality positions vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, entry-level positions often fall within the range of R20 000 to R40 000 per annum, while more senior roles can command salaries ranging from R60 000 to R100 000 or more. However, it’s essential to note that these figures are only a general guide and may not reflect actual salaries for specific job openings.
Common skills required for catering and hospitality roles in Waterberg include excellent communication and interpersonal skills, ability to work effectively under pressure, and knowledge of food safety and hygiene protocols. Typically, candidates with prior experience in the industry, as well as those with a degree or diploma in hospitality management, hospitality studies, or a related field, are often considered for senior roles.
The industry is often dominated by sectors such as tourism, agriculture, and events management, which commonly employ catering and hospitality professionals. Financial services sector companies may also offer opportunities in this field, particularly if they have on-site restaurants or event facilities. Additionally, many hotels, lodges, and game reserves operate in the region, providing a range of job openings for those interested in working in the hospitality industry.
For those looking to advance their careers in catering and hospitality, there are often opportunities for training and development programs, as well as mentorship schemes. Typically, career progression paths involve taking on increasingly senior roles within a company, while also pursuing additional education or certifications to enhance skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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