Cape Town: 2nd Line Suppoort Engineer posted by Mindmatch Consulting

March 9, 2026 Jobs in Cape Peninsula

Mindmatch Consulting

Western Cape

Other IT/Computer

Job Description

Have you been working for a minimum of two years in an IT support role within a business and are looking for your next challenge? Do you have a passion for problem solving and enjoy troubleshooting? Have you studied ICT at school, college or university and you are keen to continue your career progression within the IT industry. Well, if this is you, we have the perfect opportunity.

We are looking for enthusiastic individuals to join our dynamic and expanding Technical IT Services Division. Youll become part of our new Cape Town based Technical Support Team, working with Service Desk engineers and consultants, supporting our customers, providing a first-class service, gaining vital knowledge, skills, and experience along the way.

Responsibilities:

The extent of your duties will include but are not limited to:

Provide remote support via tickets raised to resolve customer issues, acting as an escalation point for 1st Line Engineers.
Take ownership of customer issues to resolution providing technical support via telephone, email, and remote access.
Provide in depth troubleshooting and resolution for hardware, software and network problems.
Manage user accounts, Active Directory configuration and maintenance of IT systems and applications.
Provide in depth understanding of products such as Intune, SharePoint and Microsoft 365
Prioritise and manage several open tickets at one time, monitoring responses and any upcoming SLA events
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Ensuring customer processes and documentation are kept up to date

Experience / skills required:

Proven experience as a 1st or 2nd line engineer or similar role
Experience working in an IT support environment on a service desk
Excellent verbal & written English
Robust influencing and interpersonal skills with the ability to communicate at all levels
Ability to prioritise and handle multiple activities at any given time
Highly organised with excellent time management skills and attention to detail
Desire to learn new products and technologies
Can-do attitude
In depth knowledge of Microsoft Desktop Operating Systems
Microsoft 365 / SharePoint / Intune Administration experience
Server Administrative Tools (Active Directory, Group Policy)
Firewalls & Switches
Network Devices
Networking & VPN Systems
Virtualisation Technologies (VMWare / HyperV)

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Beneficial experience / skills:

Microsoft Azure (Entra ID, Azure Virtual Desktop)
Veeam Backup
Remote Desktop Technologies
MAC Operating Systems

The following certifications would be beneficial:

A diploma or degree in Information Technology, Computer Science, or a related field.
CompTIA A+
Microsoft 365 Certified: Fundamentals (MS-900)
Microsoft Certified: Azure Fundamentals (AZ-900)

This is a shifted environment

How to Apply

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About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

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Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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