About the Role

Hire Resolve’s client is seeking an Account Manager who will drive business growth by managing and expanding relationships with clients in both government and private sectors.

Key Responsibilities

• Build and maintain strong relationships with clients in both government and private sectors.
• Serve as the primary point of contact for client inquiries and escalations.
• Regularly meet with clients to understand their business needs and propose suitable solutions from Diopoint’s portfolio.
• Drive sales growth by identifying and closing new business opportunities.
• Develop and execute account strategies to meet sales targets.
• Promote all Diopoint services, including Data Protection, Servers, Storage, HCI, Cloud, Backup, Microsoft Services, and Support Services.
• Collaborate with technical teams to develop and deliver tailored proposals and solutions.
• Expand service offerings within existing accounts by identifying upsell and cross-sell opportunities.
• Ensure high levels of customer satisfaction to secure long-term partnerships.
• Conduct regular reviews with clients to measure satisfaction and identify additional needs.
• Develop a deep understanding of the government and private sector landscapes.
• Stay informed about industry trends, government procurement processes, and private sector opportunities.
• Tailor sales strategies to align with the unique requirements of each sector.
• Track and report on sales performance, pipeline status, and account growth metrics.
• Maintain accurate and up-to-date records in CRM systems.
• Provide regular updates to the Sales Manager on account activities and market insights.
• Work closely with technical and operational teams to ensure seamless service delivery.
• Participate in cross-functional meetings to align sales and delivery objectives.
• Support marketing initiatives to increase brand awareness and demand generation.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, Information Technology, or a related field.
• 8 – 10 years IT Technical Sales experience, with emphasis on ICT Client Services (End user devices, Boardroom equipment, end user resources etc).
• 6 8 years Extensive Account Management and Sales Experience in the Public Sector within the ICT industry.
• Business development experience.
• Proven track record of success in managing government and private sector accounts.
• Strong understanding of IT infrastructure and services, including Data Protection, Servers, Storage, HCI, Cloud, and Microsoft solutions.
• Self-starter with highly developed interpersonal skills, decisive, and result-oriented.
• Excellent written, verbal, and presentation skills.
• Fluency in English.
• Exceptional analytical skills for analysing and determining client requirements.
• Ability to work well under pressure and commit to deadlines.
• Excellent people skills and intuitive understanding of customers business needs.
• Strong customer service and interpersonal skills for dealing with different types of customers and clients.
• The ability to work independently and within a team.
• Basic accounting and/or technical knowledge.
• Excellent Understanding of Government supply chain processes and tender / bid process.

Qualifications

No formal qualifications mentioned in the original job description.

About the Role

Hire Resolve, an ICT company specializing in technical support, infrastructure services, and cabling & networking solutions, is seeking an Account Manager to drive business growth by managing and expanding relationships with clients in both the government and private sectors.

Key Responsibilities

• Client Relationship Management: Build and maintain strong relationships with government and private sector clients, serving as their primary point of contact. Regularly meet with clients to understand their business needs and propose suitable Diopoint solutions.
• Sales and Business Development: Drive sales growth by identifying and closing new business opportunities. Develop and execute account strategies to meet sales targets, promoting all Diopoint services (Data Protection, Servers, Storage, HCI, Cloud, Backup, Microsoft Services, and Support Services). Collaborate with technical teams to develop and deliver tailored proposals.
• Account Growth and Retention: Expand service offerings within existing accounts through upsell and cross-sell opportunities. Ensure high customer satisfaction to secure long-term partnerships and conduct regular client reviews to identify additional needs.
• Market and Sector Focus: Develop a deep understanding of government and private sector landscapes, staying informed about industry trends and procurement processes. Tailor sales strategies to align with each sector’s unique requirements.
• Reporting and Analytics: Track and report on sales performance, pipeline status, and account growth metrics. Maintain accurate CRM records and provide regular updates to the Sales Manager on account activities and market insights.
• Collaboration and Teamwork: Work closely with technical and operational teams to ensure seamless service delivery. Participate in cross-functional meetings to align sales and delivery objectives and support marketing initiatives to increase brand awareness.

Requirements

Education: Bachelor’s Degree in Business Administration, Marketing, Information Technology, or a related field. Sales or account management certification is an advantage.

Experience:

• 8-10 years of IT Technical Sales experience, with an emphasis on ICT Client Services (end-user devices, boardroom equipment, end-user resources, etc.).
• 6-8 years of extensive Account Management and Sales experience in the Public Sector within the ICT industry.
• Proven business development experience and a track record of success in managing government and private sector accounts.

Qualifications

No qualifications mentioned.

Salary & Benefits

Competitive salary based on experience (salary can potentially be more based on experience/skills).

About the Role

Hire Resolve, an ICT company specializing in technical support, infrastructure services, and cabling & networking solutions, is seeking an Account Manager to drive business growth by managing and expanding relationships with clients in both government and private sectors.

Key Responsibilities

• Client Relationship Management: Build and maintain strong relationships with government and private sector clients, serving as their primary point of contact. Regularly meet with clients to understand their business needs and propose suitable Diopoint solutions.
• Sales and Business Development: Drive sales growth by identifying and closing new business opportunities. Develop and execute account strategies to meet sales targets, promoting all Diopoint services (Data Protection, Servers, Storage, HCI, Cloud, Backup, Microsoft Services, and Support Services). Collaborate with technical teams to develop and deliver tailored proposals.
• Account Growth and Retention: Expand service offerings within existing accounts through upsell and cross-sell opportunities. Ensure high customer satisfaction to secure long-term partnerships and conduct regular client reviews to identify additional needs.
• Market and Sector Focus: Develop a deep understanding of government and private sector landscapes, staying informed about industry trends and procurement processes. Tailor sales strategies to align with each sector’s unique requirements.
• Reporting and Analytics: Track and report on sales performance, pipeline status, and account growth metrics. Maintain accurate CRM records and provide regular updates to the Sales Manager on account activities and market insights.
• Collaboration and Teamwork: Work closely with technical and operational teams to ensure seamless service delivery. Participate in cross-functional meetings to align sales and delivery objectives and support marketing initiatives to increase brand awareness.

Requirements

• Education: Bachelor’s Degree in Business Administration, Marketing, Information Technology, or a related field. Sales or account management certification is an advantage.
• Experience:
• 8-10 years of IT Technical Sales experience, with an emphasis on ICT Client Services (end-user devices, boardroom equipment, end-user resources, etc.).
• 6-8 years of extensive Account Management and Sales experience in the Public Sector within the ICT industry.
• Proven business development experience and a track record of success in managing government and private sector accounts.
• Strong understanding of IT infrastructure and services, including Data Protection, Servers, Storage, HCI, Cloud, and Microsoft solutions.

Qualifications

• No specific qualifications mentioned in the original job description.

Salary & Benefits

• Competitive salary based on experience (salary can potentially be more based on experience/skills).