Cape Town City Centre: Customer Service Agent – UK Hours

Key Duties & Responsibilities · Dealing with both inbound and outbound calls ”UK” · Talking to new and existing customers regarding their accounts · Booking appointments and completing care calls. · Processing orders for customers · Updating customer accounts · Following agreed call scripts · Updating databases with customer details · Working towards agreed sales targets and agreed conversion · Understanding customer needs to deliver effective solutions · Take ownership of each and every call to maximise revenue generation · To be passionate about providing outstanding customer services. This above list is not exhaustive, and the post holder is expected to undertake any other duties that are assigned to them that are relevant to the level of the role. Experience and Qualifications · A good standard of general education · Excellent typing skills · Ability to multitask. · Excellent written communication skills with the ability to get different messages across using positive language. · Ability to master the live chat system. · Understanding of GDPR and how to protect customer data. · Individual should be able to effectively manage their own time and to be able to maintain focus at all times. · Matric Competencies Collaboration Contributes to a friendly team environment Communication Adapts content, style, and language to the audience Customer Focus Follows through on customers problems, enquiries, and requests Continuous Improvement Keeps up to date with the latest ways of doing things Commitment Stays focused on the task in hand