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Cape Town City Centre: Hotel Manager

Cape Town City Centre: Hotel Manager

Posted on 2025-06-24 00:00:00

Employer Unspecified
Category Catering / hospitality
Location Cape Town Region  / Cape Town City Centre

Job Summary

Operations Develop and build guest relationships, promptly respond to guest needs Maintain efficient Check in procedures To ensure effective liaison between Reservations and Front office Staff, as well as other departments Ensure that accounts are balanced daily Ensure effective and accurate check out facilities Ensure company policy is maintained withing the housekeeping department. Maintain exclusivity procedures of the hotel Carry out systematic checks of all Front of House and guests Reporting faults to maintenance and follow up Repairs to be actioned without delay 100% facilities Ensure maximum security in all areas under your control Conduct monthly asset counts Understand your kitchen and restaurant Man Plans Manage daily cash-ups to avoid risk Ensure your service is of a high quality No variations from the agreed standards of food presentation from the Food Consultant Ensure cleanliness of restaurants/bars/public areas Monitor daily variance reports and action shortages Monitor void reports and manage Understand the ownership roles and levels of responsibility in your team The custodians list should be regularly updated and evaluated Update your Aesthetics and Facilities files monthly Ensure Asset list is updated and signed off monthly and updated in your Facilities file Regularly check procedures for luggage storage and key control Procedures, Standard office procedures and luggage procedures. Maintain Uniform standards in all departments Implementation of Company Standard Operating procedures, and ensure it is maintained. To carry out, or ensure that regular on the job training is conducted to maintain standards Monthly and weekly rosters and follow up on-time attendance Progressive discipline where applicable Considers impact on business Demonstrates a sincerely positive attitude toward getting things done Understands and addresses group objectives Develops solutions that improve organisational performance Financial Initiatives to increase revenue Debtors control no open accounts Travel Platform Management manage commission structure Sign all front desk and housekeeping purchase orders Achieve targeted Food and Beverage Costs Sign off income statement monthly Human Resources Manage your staff through their HR files know where they live, who is the street committees, hobbies, and passions. Maintain staff files Work in conjunction with HR to ensure the most effective appointments. Hold regular performance appraisals with all staff, identifying areas for development and training needs, and ensuring that this training is effective. Participate in the progressive discipline in conjunction with HR office General Guest and review driven Understand and capitalise on the key guest demographic Deadline Driven Innovative Focus on keeping the hotel informed on current hospitality trends but have a discerning eye to be a trendsetter and not a trend follower You will be expected to always be available telephonically and always have access to read and respond to your emails. QUALIFICATION: Matric certificate Hospitality related qualification EXPERIENCE: OPERATION experience essential! 2 to 4 years relevant experience Previous experience in a similar role in a 4/5-star environment Familiar with all duties of the Front Office / Reservations department Strong financial acumen Strong Food and Beverage experience Strong MS Office skills If you have a flair for hospitality, a sharp business acumen, and a heart for people wed love to meet you. Please send your CV to Nichael Clack:

View Job  East London: Hospitality Professional posted by Profile Personnel

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Cape Town City Centre: Hotel Manager

Cape Town City Centre: Hotel Manager

Posted on 2025-06-12 00:00:00

Employer Unspecified
Category Catering / hospitality
Location Cape Town Region  / Cape Town City Centre

Job Summary

DivisionCape Cadogan Business UnitManagement Minimum experienceNot Applicable Company primary industryHospitality Job functional areaManagement Job Description This is more than a job title. It’s a calling for someone who brings not only proven leadership but also depth, grace, and a genuine love for hospitality. We’re looking for a General Manager with character, intuition, and charisma — someone who has already mastered the art of big-brand luxury but now longs for something warmer, and more soulful. A space where hospitality is not scripted, but lived. Where attention to detail isn’t about ticking boxes, but creating moments that matter. This boutique hotel and its award-winning fine dining restaurant in Cape Town offer just that: a place where you can lead a high-performing team, shape an unforgettable guest experience, and be part of a community that values heart as much as head. You’ll be the visible anchor of the property — hosting guests with natural warmth, working shoulder-to-shoulder with your team, and guiding the business with both wisdom and a lightness of touch. If you’re someone who finds joy in greeting returning guests by name, who knows how to create magic in the everyday, and if you’re looking for a lifestyle fit for the next chapter in your career and life, we’d love to meet you. KEY RESPONSIBILITIES Strategic & Operational Leadership · Develop and execute annual business plans for the hotel and restaurant ensuring alignment with the group’s vision and goals. · Align operational goals with brand positioning, guest experience targets, and financial objectives. · Lead cross-functional coordination between hotel and restaurant operations. · Maintain and communicate the goodwill of the brand through site inspections, hosting journalists, and engaging with the market. · Act as the primary liaison between the support office and the hotel and restaurant, ensuring effective communication and alignment of goals and strategies. Guest Experience, Innovation & Brand Standards · Lead the guest experience from pre-arrival to post-departure, ensuring seamless luxury service across guest touchpoints. · Monitor guest feedback channels and personally manage key complaints, using feedback as a learning opportunity. · Maintain brand-aligned design, ambiance, and experiential offerings. · Benchmark against industry trends and competitor offerings to maintain innovative service standards. · Take a proactive, visible role in guest hosting to build relationships and ensure a personalized experience throughout the guest journey. Financial Management & Procurement · Develop, manage, and report on property-level budgets and forecasts. · Control costs, optimise profitability, and manage P&L for both entities. · Support procurement negotiations to achieve favourable property and group-level agreements. · Approve purchasing and capital expenditure in line with company policy. Team Leadership, Succession & Culture · Recruit, onboard, and manage key personnel across the hotel and restaurant. · Conduct monthly departmental meetings and one-on-one sessions with all direct reports. · Champion a culture of accountability, innovation, and service excellence. · Implement a structured performance management system, including personal KPIs, mid-year reviews, and succession planning. · Step in temporarily during vacancies in key roles to ensure operational continuity. · Facilitate staff development and identify high-potential talent for future leadership roles · Support cross-property training and coordinate with external trainers as needed. Sales, Marketing & Revenue Generation · Collaborate with the central sales and marketing team to drive direct bookings and foot traffic. · Support event sales, brand partnerships, and guest engagement initiatives. · Monitor pricing, packages, and promotions to maintain competitiveness. · Manage and host key site inspections to ensure they are professionally hosted and aligned with the brand positioning. Compliance, Community & Standards · Ensure compliance with labour legislation, health and safety, and food safety regulations. · Oversee maintenance and hygiene standards across hotel and restaurant facilities. · Implement SOPs and quality control audits across departments. · Strategically evaluate and implement sustainable, energy-efficient practices that strengthen the long-term viability of the business, with specific consideration to business risks withing the city such as water shortages and load shedding. Neighbourhood Engagement · Establish and support community partnerships that reflect the busIness in a strong, positive light to relevant stakeholders. · Manage the hotel and restaurant’s role as a stakeholder in the broader Kloof Street and Gardens community. · Actively engage in neighbourhood groups, forums, body corporates and community initiatives to foster goodwill and local collaboration. · Establish and maintain strong relationships with neighbouring businesses to promote and strengthen the Kloof Street district brand. · Drive initiatives that contribute to the improvement and aesthetic upkeep of the surrounding district, ensuring it aligns with guest expectations and brand image. REQUIRED SKILLS AND EXPERIENCE · Diploma or Degree in Hospitality Management or Business Administration · Minimum 10 – 15 years of hospitality experience, with 5 in senior leadership · Proven track record in luxury boutique hotels and/or fine dining environments · Deep understanding of Cape Town’s tourism and culinary market · Familiarity with PMS, POS, and revenue management systems · Valid driver’s license and ability to work flexible hours, including weekends · Strategic thinking with hands-on operational ability · Strong financial literacy and commercial acumen · Guest-centric mindset with luxury service orientation · Leadership, motivation, and people development skills · Calm and solution-driven under pressure · Excellent verbal and written communication · High emotional intelligence and stakeholder engagement capability MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION · Excellent attention to detail. · Guest focus philosophy, living the MORE brand and driving the MORE experience. · Excellent communication skills (written and verbal), practicing honest communication. · Team player with positive attitude, enthusiasm, and emotional control. · Excellent time management and self-discipline, interpersonal & solution seeking skills. · Proactive, use initiative and creative flair when required. · Committed and loyal, adaptable, and flexible. · Must work accurately under pressure. · People skills – tolerance, patience, and care, ability to receive constructive feedback openly

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