Job Description
About the Role
The successful candidate will be responsible for providing administrative support to the Industrial Relations (IR) function in our Cape Town City Centre office. This role requires a high level of discretion, confidentiality and attention to detail, as well as excellent communication skills.
Key Responsibilities
- Assist employees and management with queries and requests
- Use discretion and maintain confidentiality at all times
- Advise management on matters involving conflict between employees
- Perform general administrative duties, including filing
- Work to improve communication, cooperation and planning in the IR
- Assist in the development of company IR protocols, operating procedures and handbooks
- Maintain and follow company policies, regulations and procedures related to the function, rights and responsibilities of all staff
- Ensure that all staff members are aware of the company IR protocols and regulations, and that employees have access to the relevant handbooks when needed
- Work with operations Managers on disciplinary action required, including preparation of documents, investigation of any offence, scheduling hearings and attendance at hearings
- Support IR and operational managers with CCMA, Bargaining Councils or Labour Court referrals, including representation
- Ensure continuous revision, internal training and updates are provided on various IR and recent case law conducted regularly across all levels
- When necessary, work with the unions and management in managing conflict between parties and employees
- Assist in the company and induction of new staff on the code of conduct and IR protocols and operating procedures
Requirements
- Grade 12 / Matric or Equivalent Qualification
- Certificate, degree, diploma or other relevant experience relating to HR, IR/ ER, SA Labour Legislation
- Excellent command of the English language, both written and spoken
- Attributes:
- Attention to detail
- Systems oriented
- Organized
- Analytical
- Able to resolve conflicts and manage grievances
- Good communication skills in English
- Ability to function well under pressure, prioritize matters and act on them accordingly
Qualifications
None mentioned.
Salary & Benefits
Not specified.
Note: I have followed the exact structure as instructed, removing any information not explicitly stated in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Cape Town Region
The admin, clerical, and secretarial roles in Cape Town region are typically found across various industries, with the financial services sector often being a common employer. Generally, these positions require administrative support to ensure efficient office operations, communication, and record-keeping. Typically, individuals in this field work in a fast-paced environment, providing essential support to teams and organisations.
In terms of compensation, salaries for admin, clerical, and secretarial roles vary widely depending on factors such as experience, company size, industry sector, and level of seniority. Broadly speaking, common salary ranges for these positions range from R30 000 to R60 000 per annum, although it’s essential to note that actual salaries can differ significantly based on individual circumstances. For example, experienced professionals in larger organisations or those working in high-demand industries may earn higher salaries.
Common skills required for admin, clerical, and secretarial roles include proficiency in Microsoft Office applications, excellent communication and interpersonal skills, attention to detail, organisational abilities, time management, and adaptability. Additionally, having experience with HR systems, accounts payable, and inventory management can be beneficial in some instances. Typically, individuals in this field are expected to be highly organised, efficient, and able to work well under pressure.
These roles are commonly found in a range of industries, including financial services, technology, manufacturing, and healthcare. In the finance sector, for instance, administrative professionals may support investment teams or manage accounts payable and receivable. In the technology industry, they may provide technical support or assist with project coordination. Manufacturing organisations often require admin staff to handle logistics, inventory management, and order processing.
Career development opportunities for individuals in this field are generally good, with many graduates progressing into senior administrative roles or moving into related fields such as human resources, marketing, or business administration. With experience and additional training, admin professionals can advance to specialist positions, such as executive assistants, operations managers, or team leaders.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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