Cape Town City Centre: Networking Managed Services Engineer

About the Role

The Networking Managed Services Engineer is a critical role within our team, responsible for ensuring the smooth operation of assigned infrastructure at client sites. This position requires a highly skilled and experienced professional with a strong background in network engineering and managed services.

Key Responsibilities

• Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational.
• Performs necessary checks, applies monitoring tools, and responds to alerts.
• Identifies problems and errors prior to or when they occur and logs all such incidents in a timely manner with the required level of detail.
• Assists in analyzing, assigning, and escalating support calls.
• Investigates third-line support calls assigned and identifies the root cause of incidents and problems.
• Reports and escalates issues to 3rd party vendors if necessary.
• Provides onsite technical support to clients and provides field engineering services to clients.
• Conducts a monthly random review of incidents and service requests, analyzes, and recommends improvement in quality.
• Provides continuous feedback to clients and affected parties and updates all systems and/or portals as prescribed by the company.
• Proactively identifies opportunities for work optimization including opportunities for automation of work.
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed-upon requirements and timelines.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Requirements

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Qualifications

• Bachelor’s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• CCNP or equivalent certification.
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Salary & Benefits

(No salary information is available)