Job Description
About the Role
An established organisation is seeking an experienced and driven Retail Sales Manager to oversee the full operations of a retail store in Cape Town City Centre. This role involves managing staff, optimising sales performance, maintaining stock control, and ensuring exceptional customer service standards.
Key Responsibilities
- Manage and motivate a retail team to drive sales and operational efficiency
- Oversee stock control, inventory management, and merchandising
- Analyse sales performance and forecast future trends
- Ensure high standards of customer service and resolve customer queries or complaints
- Conduct staff recruitment, training, performance reviews, and scheduling
- Monitor store operations including cash handling, reconciliations, and reporting
- Maintain store presentation, promotional execution, and compliance with company standards
- Identify business improvement opportunities and implement initiatives
- Stay informed on market trends and competitor activity
- Manage daily store operations including opening and closing procedures
- Lead team meetings and contribute to operational and safety discussions
Requirements
- 4–5 years’ experience in retail sales
- 2–3 years’ experience in a retail management role
- Experience within industrial hardware, steel, or fluid control industries
- Syspro experience is essential
- Strong understanding of retail processes and procedures
- Proven leadership and people management skills
- Strong analytical and strategic thinking ability
- Ability to work in a high-pressure environment
- Computer literate
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Retail / wholesale Jobs in Cape Town Region
The retail and wholesale sector in the Cape Town region is a dynamic and competitive industry, with many opportunities available for individuals seeking to start or advance their careers. Generally, job seekers can expect to find a range of roles across various sectors, including financial services, technology, manufacturing, and more. Typically, these positions require strong communication and customer service skills, as well as the ability to work in fast-paced environments.
When it comes to salary expectations, it’s essential to note that broad ranges can vary significantly depending on factors such as experience, company size, and industry sector. Generally, entry-level roles may fall within a range of R30 000 – R60 000 per annum, while more senior positions can command salaries ranging from R80 000 – R150 000 or more. However, please note that these figures are only rough estimates, and actual salaries may differ depending on individual circumstances.
Common skills required for retail and wholesale roles in the Cape Town region include excellent communication and customer service skills, as well as basic mathematical and analytical skills. Many employers also require staff to be proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint. Additionally, strong organizational and time management skills are often essential, as well as the ability to work well under pressure and meet deadlines. Other common skills include inventory management, sales and stock control, and basic first aid.
In terms of industry sectors, retail and wholesale roles can be found in a range of industries, including financial services, technology, manufacturing, and more. The financial services sector is particularly prevalent, with many banks and financial institutions employing staff to manage their retail operations. Technology companies also commonly require staff to manage their online stores and e-commerce platforms. Manufacturing and distribution companies often employ staff to manage their warehouses and logistics.
For those seeking to advance their careers in the retail and wholesale sector, there are many opportunities for career development and progression. Typically, senior roles involve more responsibility and decision-making, with salaries commensurately higher. Some common career paths include management and leadership positions, such as store manager or department head, as well as specialist roles like supply chain management or inventory control. With experience and training, individuals can also pursue careers in related fields, such as logistics or supply chain management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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