Job Description
About the Role
We are seeking an experienced Senior IT Technician to join our team in Cape Town City Centre. As a key member of our IT department, you will be responsible for providing advanced technical support and ensuring the security and integrity of our company’s IT infrastructure.
Key Responsibilities
- Provide advanced technical support for hardware, software, and network related tickets within a 48-hour closure time.
- Perform root cause analysis when troubleshooting enterprise-level applications and systems (e.g. Power Apps, O365, Azure, onsite server environment).
- Daily server checks using RMM software to ensure all systems are running optimally.
- Follow up with suppliers on tickets and faults logged with their service desks.
- Maintain and administer server storage solutions and network devices.
- Ensure the security and integrity of the company’s IT infrastructure.
- Perform regular system updates, patches, and backups.
- Monitor and respond to security incidents and threats.
- Implement and enforce IT policies and procedures.
- Maintain the PABX, add cordless and desk phones.
- Assist employees with IT-related tickets and provide end user education on current and new technologies.
- Assist with developing and maintaining documentation for IT internal procedures and user guides.
- Ensure all IT related issues raised by employees are logged before attending to the issue.
Requirements
- Degree or Diploma in Information systems or related I.T field.
- Microsoft Certified: Azure Administrator Associate combined with Microsoft Certified: Windows Server Hybrid Administrator or Microsoft 365 Certified: Enterprise Administrator Expert.
- IT Support / TCP IP Knowledge / Technical understanding of IT network infrastructures.
- 4-6 Years experience in similar, senior role.
Qualifications
(None mentioned)
Salary & Benefits
(None mentioned)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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