Job Description
About the Role
We are seeking a highly experienced Senior Key Accounts Manager to join our dynamic team in Cape Town City Centre. As a key member of our sales and merchant support team, you will be responsible for driving revenue growth through exceptional client service, building strong relationships with merchants, and identifying new business opportunities.
Key Responsibilities
- Manage the end-to-end onboarding process for new merchants, including integration, training, marketing, and operational setup
- Build and maintain strong, long-lasting merchant relationships to ensure exceptional client service and retention
- Serve as the first point of contact for merchant support and ensure all issues are resolved efficiently
- Monitor and optimise merchant integrations, product placements, and configurations to improve conversions and order values
- Maintain accurate merchant information, including KYC, billing details, and fee structures
- Drive merchant marketing initiatives in collaboration with internal marketing teams
- Support sales and upselling opportunities for both prospective and existing merchants
- Gather merchant feedback and provide insights and recommendations to the product team
- Develop and maintain FAQs, support documentation, and operational processes
- Identify and proactively manage potential merchant risks and retention opportunities
- Coordinate merchant offboarding processes where required
- Collaborate cross-functionally across departments in a high-growth startup environment
Requirements
- University undergraduate qualification essential
- Postgraduate qualification in marketing, finance, management, entrepreneurship, engineering, or related field advantageous
- Minimum 5 years client-facing experience, preferably within ecommerce, SaaS, payments, or fintech
- Strong commercial and business acumen
- Proven track record of exceeding goals and targets
- Exceptional interpersonal and written communication skills
- Strong analytical and problem-solving abilities
- Retail and/or payments/finance industry experience advantageous
Qualifications
- (No qualifications mentioned in the original job description, so this section is skipped)
Salary & Benefits
- R negotiable dependent on experience
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in Cape Town Region
Cape Town’s sales landscape is shaped by the city’s strong economy, diverse industry base, and growing demand for innovative solutions. Typically, sales professionals in this region can expect to find opportunities across various sectors, including technology, financial services, manufacturing, and e-commerce. Generally, these roles require a combination of interpersonal skills, business acumen, and technical knowledge to drive revenue growth and customer satisfaction.
In terms of compensation, salaries for sales positions in Cape Town vary widely depending on factors such as experience, company size, industry sector, and individual performance. Typically, common salary ranges for entry-level sales roles start around R200 000 – R400 000 per annum, with experienced professionals earning upwards of R600 000 – R1 million or more. However, it is essential to note that these figures are broad estimates and may not reflect actual salaries for specific job openings.
Common skills required for success in sales roles include strong communication and interpersonal skills, the ability to build rapport with customers and stakeholders, a solid understanding of industry trends and market dynamics, and proficiency in CRM software and sales tools. Often, sales professionals also benefit from technical knowledge in areas such as data analysis, marketing, or product development. In addition, many employers place a high value on sales candidates with strong business acumen, problem-solving skills, and the ability to work independently.
Sales roles can be found across various industries, including technology, financial services, manufacturing, and e-commerce. The financial services sector, for example, commonly employs sales professionals to build relationships with clients and promote financial products. Similarly, the technology industry often requires sales talent to drive revenue growth through product sales and partnerships. Manufacturing and e-commerce sectors also frequently rely on skilled sales professionals to expand their customer base and increase market share.
Career development opportunities are available in sales roles, with many employers investing in training and development programs to enhance employee skills and knowledge. Typically, successful sales professionals can expect to progress to leadership roles or transition into specialized areas such as account management, business development, or sales strategy. With experience and a strong track record of performance, sales talent can also pursue opportunities in related fields such as marketing, product management, or entrepreneurship.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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