Cape Town City Centre: Technical Specialist – Modern Workplace

FORMAL EDUCATION: Matric (NQF 3) compulsory Tertiary IT Qualification (NQF5 or higher; i.e. Diploma, Degree) TECHNICAL / LEGAL CERTIFICATION MD-102: Microsoft 365 Certified Endpoint Administrator Associate. AZ-900: Azure Fundamentals. AZ-104: Microsoft Certified Azure Administrator Associate. ITIL Version 3 or higher (recommended) EXPERIENCE: Microsoft Intune Demonstrated expertise in modern desktop management technologies, with a strong focus on Microsoft Intune. Extensive development and scripting experience, particularly using PowerShell. Advanced skills in configuring and evaluating Intune Compliance Policies, including proficiency in troubleshooting complex issues. Comprehensive understanding of the integration between Entra ID and Conditional Access Policies, and their relationship to Mobile Device Management within Intune. This includes knowledge of MDM/MAM strategies, solutions, and policies. Experience in Intune application packaging, utilising tools such as PowerShell, PSADT, and Win32 native methods. This also encompasses reviewing application installation logs to ensure successful deployments. Thorough knowledge of Intune configuration profiles and policies for a range of devices including Windows, iOS/iPadOS, macOS, and Android. A solid understanding of Mobile Device Management and application deployment, including experience with Apple Business Manager, Samsung Knox, and the Google Play Store, would be highly advantageous. Proven ability to administer and report on Windows Feature Updates and Quality Updates. Microsoft Entra Clear understanding of Entra Groups, including Dynamic, Security, and M365 groups. Familiarity with Conditional Access Policies, coupled with the ability to troubleshoot user and device-related issues effectively. Competent in reviewing Audit and Sign-In logs to assist the team in troubleshooting user logon failures and related events. RESPONSIBILITIES: Join a team that manages various platforms, with a primary focus on Microsoft Intune. Interact with customers to understand their needs, identify opportunities to enhance service, and provide guidance on how they can stay aligned with the strategic goals outlined in their roadmap. Set up, configure, maintain, and continually improve Modern Desktop management tools like Intune, as well as monthly service updates from Microsoft. Regularly pursue service enhancements by keeping up to date with Microsoft’s developments. Develop and implement automation scripts, utilities, and reports to advance the environments maturity. Lead and optimize daily health checks, configuration updates, and participate in third-level standby support to strengthen Intune’s performance and stability, along with other supported technologies such as SCCM, Azure Virtual Desktop and Windows 365. Responsibilities may evolve over time, offering opportunities for professional growth in a dynamic setting. Upon completion of the probation period, provide standby support according to a rotational schedule. SKILLS AND COMPETENCIES: Knowledge: Microsoft Intune. Powershell, Microsoft Graph API Creation & administration of packages and Intune configurations. Azure Fundamentals. Knowledge of IT operations, responsibilities, workflow processes and procedures. Proficient in Incident, Problem, and Change Management. Skills: Supporting and co-operating. Analysing and interpreting. Reporting. Organising and executing. Communicates effectively, both orally and in writing, with colleagues and encourages open communication. Competencies: Self-starter, pragmatic, flexible and comfortable with ambiguity. Deciding and initiating action. Delivering results and meeting customer expectations. Applying expertise and technology. Planning and organising.