Cape Town: Client Onboarding Manager (12-month FTC) posted by Rory Mackie & Associates

About the Role

The Client Onboarding Manager plays a crucial role in ensuring a smooth and efficient onboarding and restructure process for institutional clients. As part of our global team, you will represent us when communicating with clients and external parties, coordinating all aspects of client transitions, and proactively liaising with internal teams to achieve seamless outcomes.

Key Responsibilities

• Co-ordinate the take-on process for institutional segregated and pooled fund investors by liaising internally with teams such as Legal, Compliance, Investment Operations, Client Operations, Finance, Fund Operations, Investment and Implementation Teams and Client Group.
• Liaise with clients to ensure requirements are understood and subsequently met, that the client remains fully informed and expectations are managed alongside funding and/ or transition timelines.
• Ensure requirements and processes of external parties such as custodians, transition managers, clearing brokers, administrators, accountants and trading counterparties are considered as part of the onboarding and restructure process.
• Establish servicing and operating processes with the clients appointed third party representatives.
• Set-up client portfolios and other records on internal systems and liaise with our clients appointed Investment Administrator to arrange for the set-up of client portfolios and ensure the necessary linkages are established from an operational perspective.
• Work alongside the Compliance department to ensure that all regulatory obligations are met with respect to the Anti-Money Laundering (AML) process for new clients.
• Responsible for sending regular, clear and detailed updates to the business with regards to the status of new and on-going transition activity.
• Conduct post-on boarding hand-over meetings with the relevant departments internally.
• Co-ordinate the operational set up of new Funds and support transitional activity on existing Funds.
• Set-up of call accounts/broker dealer accounts with Investment Administrator and updating of internal systems accordingly.
• On-going maintenance of static information within internal systems in relation to client portfolios and internal funds.

Requirements

• Degree educated or equivalent
• At least 3-4 years relevant industry experience
• Client On-boarding / Transitions / Operational Client Relationship Management (CRM) experience essential
• A solid understanding of the various aspects of client transitions, including operational processes, legal and regulatory risks, AML regulations, market risk, pooled vehicles and external transition managers.
• Understanding of Global Market Opening Process advantageous (but not essential)
• The ability to tackle unfamiliar challenges, questions and tasks with a proactive and thorough approach, whilst considering impact on the broader business
• Investment Management Certificate (IMC) or Project Management Certificate (or progress towards IMC/Project Management Designation is an advantage)

Qualifications

No formal education/certifications mentioned.