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Cape Town: Customer Service administrator posted by First Degree Recruitment

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Job Description

About the Role

We are seeking a highly skilled Customer Service administrator to join our team at a Vehicle dealership in Cape Town. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and ensuring that their needs are met in a timely and professional manner.

Key Responsibilities

  • Operate telephone by answering, screening, or forwarding calls in a friendly manner and in a fast time frame.
  • DCS while updating CS & SR (for new and service) with follow-up calls to all customers.
  • Carry out customer follow-up and prospecting activities to maintain and build the volume of work within the workshop.
  • Data capturing and correcting information on Evolve.
  • Receive and resolve complaints from customers. Refer to management where necessary.
  • Perform administrative support tasks.

Requirements

  • Minimum of 2 years experience as Service or Workshop administrator.
  • Must have motor industry experience.
  • Must have experience with Evolve.
  • Must have good telephonic and customer relation skills.

Qualifications

No formal qualifications are required for this role. However, relevant experience in a similar field is essential.

Salary & Benefits

Salary: [Salary range or actual salary mentioned]

(Note: Since the original job description did not mention a specific salary, I left it blank. If you have the actual salary information, please fill it in.)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Automotive Service Jobs in Western Cape

The automotive service industry in Western Cape is generally a growing sector, with an increasing demand for skilled technicians and mechanics to cater to the region’s expanding fleet of vehicles. Typically, this demand is driven by the strong presence of international multinationals operating in the area, as well as local businesses that rely on reliable transportation options.

In terms of salary expectations, automotive service professionals in Western Cape can generally expect to earn a range of R200 000 to R400 000 per annum, although actual salaries can vary significantly depending on factors such as experience, company size, and industry sector. For instance, senior technicians or those working for larger companies may earn towards the higher end of this range, while entry-level positions might start at a lower point.

Common skills required for automotive service roles include mechanical aptitude, problem-solving abilities, effective communication skills, and attention to detail. Other essential skills often mentioned in industry standards include proficiency with diagnostic equipment, knowledge of vehicle maintenance procedures, and ability to work independently or as part of a team. Additionally, many employers place a strong emphasis on continuous learning and professional development, as the automotive industry is constantly evolving.

Automotive service professionals in Western Cape can find employment opportunities across various industry sectors, including the financial services sector, technology industry, manufacturing sector, and more. These roles often require adaptability and flexibility, as well as a willingness to work in fast-paced environments.

Career progression paths for automotive service technicians typically involve working their way up through the ranks of senior technician or lead mechanic positions, with opportunities for specialist roles such as vehicle inspection or management. Additionally, many employers offer training and development programs to support ongoing education and certification, enabling professionals to expand their skill sets and advance in their careers. With the right combination of skills, experience, and industry knowledge, automotive service professionals can build successful and rewarding careers in this sector.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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