About the Role

The Warranty Parts & Finance Controller role at Profile Personnel is a critical position responsible for managing the complete warranty claim process, ensuring accurate financial reporting, and maintaining system configurations.

Key Responsibilities

• Manage the complete warranty claim process.
• Validate repair orders to confirm correct labour times, operating codes, and cost allocation.
• Review job cards and documentation to ensure accurate, error-free submissions.
• Process and allocate parts usage through DMS and SAP to maintain accurate job card costing.
• Complete daily job costing and assign expenses to the correct accounts to support accurate financial reporting.
• Recover costs for rejected claims through coordination with Payroll and Finance.
• Compile and distribute daily and monthly financial and operational reports for key stakeholders.
• Coordinate workshop activities for recalls, campaigns, and technical actions to ensure timeous completion.
• Coach workshop personnel on technical reporting requirements to improve claim quality.
• Identify and correct job card deficiencies using the open WIP system.
• Maintain accurate system configurations and labour rates in SAGA and DMS.
• Escalate system or financial discrepancies to Information Services and Cost Accounting.

Requirements

• National Diploma / Degree in Finance or Accounting
• Warranty Administration Certification
• Minimum 3 years motor industry experience within After Sales coupled with warranty administration and financial control experience
• Experience in dealership or manufacturing workshop environment preferred
• Automotive After Sales dealer modules
• Financial control or audit-related certification
• Code 8 drivers license (advantageous)
• High numerical accuracy and analytical ability
• Advanced MS Office and Excel skills
• Strong systems knowledge: SAGA/2, ElsaPro, SAP, Keyloop, DMS, iPartner, Group Retail Portal
• Strong understanding of VW/Audi technical literature

Qualifications

No formal education or certifications mentioned in the original description.

About the Role

A well-established automotive organisation is seeking a detail-oriented and analytical professional to join their After Sales team. This role is responsible for ensuring the financial integrity and accuracy of all warranty claims and parts processing while coordinating activities between Technical, Parts, Finance, and After Sales departments.

Key Responsibilities

• Manage the full warranty claim process to ensure accurate technical defect reporting and compliance with Group standards
• Validate repair orders, labour times, operating codes, and cost allocations
• Review job cards and supporting documentation for accurate and error-free submissions
• Process and allocate parts usage to maintain accurate job costing
• Complete daily costing and assign expenses to the correct financial accounts
• Coordinate recovery of rejected claims with Finance and Payroll departments
• Compile and distribute daily and monthly financial and operational reports
• Coordinate workshop activities related to recalls, campaigns, and technical actions
• Provide guidance and coaching to workshop personnel on technical reporting requirements
• Monitor and correct job card deficiencies through open WIP management
• Maintain accurate labour rates and system configurations
• Escalate system, costing, or financial discrepancies where required

Minimum Requirements

• National Diploma or Degree in Finance or Accounting
• Warranty Administration Certification
• Minimum 3 years experience in the motor industry within After Sales
• Previous warranty administration and financial control experience
• Experience within a dealership or manufacturing workshop environment preferred

Essential Skills & Knowledge

• Strong systems knowledge including SAGA/2, ElsaPro, SAP, Keyloop, DMS, iPartner, and Group Retail Portal
• Sound understanding of VW/Audi technical literature
• Strong numerical accuracy and analytical ability
• Advanced MS Office and Excel skills
• Excellent communication and organisational skills
• Ability to work under pressure and manage high data volumes
• Innovative, resourceful, and results-driven approach

Advantageous

• Experience with Automotive After Sales dealer modules
• Financial control or audit-related certification
• Code 8 drivers licence