Cape Town: German and Dutch Speaking Agents posted by Mindmatch Consulting

Manage a portfolio of existing clients and accounts
Always offer first class customer service
Providing a variety of quotations to clients not favouring one airline/supplier
Following up quotations each morning to ensure we have provided what was required and
offer any further help
When a quotation is cancelled try to find out if there is anything we could have done
differently
Work with Business Account Managers to maximise opportunities and pass on relevant leads
Working closely with both Ticketing and Finance to ensure reservations/tickets are issued
without any problems
Meet and exceed personal objectives in line with company KPIs and account SLAs
Understand key products, services, and unique selling points
Promote and support the values and behaviours and promote the company culture.
Attend and participate in team meetings
Identify any areas where in-house training would improve performance
Attend airline training sessions

What a good fit looks like:
Customer service orientation with a passion for exceeding expectations.
Excellent verbal and written communication skills in English, Dutch and German.
Strong experience of nett fares, including air passes and RTW fares
Excellent travel industry and worldwide travel knowledge having preferably travelled
extensively
Good CRS knowledge, Galileo preferable but cross-training can be undertaken
Strong ticketing experience, including nett fares, reissues etc

Fluent in Dutch/German and English.
Minimum of 2 years’ unbroken experience in customer service, preferably in an international
Contact Centre role.
Minimum of 2 Years experience within the travel, tourism industry, particularly tours and
activities.
Proficiency in computer skills and internet navigation.
Experience in a startup environment is a plus.
Willing to work UK and US Hours, if required.

Skills and Knowledge:
Excellent organisational skills and the ability to work under pressure
Express keen negotiating skills
Strong problem-solving abilities with a proactive mindset.
Demonstrated initiative and entrepreneurial drive.
Exceptional attention to detail, providing accurate reports.
A lead by example work ethic to drive first class customer service from the reservations
department with all clients, suppliers, and Diversity departments
Proficiency in multitasking and working to tight deadlines.
Experience in navigating computer systems and internet platforms.
Mature, confident, and resilient personality, thriving in a dynamic startup environment.
In return you will work for a people focused business, which is rapidly growing and offering great
opportunities to the team.

You will be based in world class office facilities and supported by a dedicated, hands-on leadership