Cape Town: German and Dutch Speaking Agents posted by Mindmatch Consulting

February 14, 2026 Jobs in Cape Peninsula

Mindmatch Consulting

Western Cape

Other IT/Computer

Job Description

About the Role

Manage a portfolio of existing clients and accounts while delivering exceptional customer service. As a key member of our team, you will provide a variety of quotations to clients not favouring one airline/supplier, follow up on quotations each morning, and offer any further assistance required. You will work closely with Business Account Managers, Ticketing, and Finance to ensure seamless reservations and ticket issuance.

Key Responsibilities

Manage existing client portfolios and accounts
Provide first-class customer service to all clients, suppliers, and internal departments
Offer a range of quotations to clients not favouring one airline/supplier
Follow up on quotations each morning to ensure requirements are met
Identify areas for improvement and provide additional support as needed
Collaborate with Business Account Managers to maximise opportunities and share relevant leads
Work closely with Ticketing and Finance to resolve any issues or discrepancies
Meet and exceed personal objectives in line with company KPIs and account SLAs

Requirements

Excellent verbal and written communication skills in English, Dutch, and German
Strong experience of nett fares, including air passes and RTW fares
Good CRS knowledge, with Galileo preference but cross-training possible
Strong ticketing experience, including nett fares, reissues, etc.
Minimum 2 years’ unbroken experience in customer service, preferably in an international Contact Centre role
Minimum 2 Years experience within the travel, tourism industry, particularly tours and activities

Qualifications

Formal education/certifications not specified

Salary & Benefits

Salary details not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

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Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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