Cape Town: Quality Analyst posted by Telebest
Job Description
Responsibilities
- Evaluate and analyze the performance of our customer care team from a quality perspective.
- Provide insightful analysis, feedback, and recommendations to improve customer service levels.
- Identify process and agent opportunities to enhance service delivery and exceed customer expectations.
- Maintain a keen eye for detail to ensure accuracy and compliance with established protocols.
- Utilize your expertise in fintech fundamentals to support the team’s proficiency.
- Foster effective communication and collaboration within the team to achieve collective goals.
- Leverage your exceptional listening and analytical skills to identify areas for improvement.
- Utilize MS Office, particularly Excel, to compile and present comprehensive reports
Qualifications
- Strong knowledge of customer care processes and techniques.
- Proficient in written and verbal English language skills.
- Exceptional attention to detail and the ability to identify process and agent opportunities.
- Experience with fintech fundamentals is highly desirable.
- Excellent oral, written, and interpersonal communication skills.
- Solid understanding of MS Office, with a focus on Excel.
- Demonstrated ability to thrive in a team-oriented environment.
- Minimum of 1 year of prior experience in BPO, Quality Assurance, or Audit.
- Prior experience in customer care within the fintech industry is a plus.
Ready to Apply?
Click below to apply directly with the employer
Safe & secure application
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Check your social media privacy settings and ensure public content is professional.
How to Apply
Click “GO APPLY” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Gauteng: Sales Consultant Johannesburg Fire Sprinkler Systems posted by Jobs 4 All
Job PurposeThe purpose of this role is secure sales through implementing sales initiatives, building networks and channels, responding to leads,…
View JobIsando: Senior Revit Designer Johannesburg posted by Jobs 4 All
Job SummaryThe Senior Revit Designer leads the design and coordination of high-quality, fully compliant fire protection systems. This role includes...
View JobGauteng: Junior Revit Designer Johannesburg posted by Jobs 4 All
Job SummaryThe purpose of this role is to support the design and development of fire protection systems using Revit, ensuring…
View JobGauteng: Intermediate Revit Designer Johannesburg posted by Jobs 4 All
Job SummaryThe Intermediate Revit Designer plays a key role in the design and coordination of fire protection systems using Revit.…
View JobWestern Cape: Contracts Manager – Fire Protection Industry Cape Town, South Africa posted by Jobs 4 All
Job PurposeWe are seeking an experienced and dynamic Contracts Manager to oversee the successful execution of fire protection projects within…
View JobLenasia: Shift maintenance technician (Millwright) In the Plastic Industry– Lenasia – Gauteng posted by Jobs 4 All
Job Summary The Technician is responsible for diagnosing and solving mechanical, hydraulic, pneumatic, electrical and other faults on plant and...
View Job
Browse Employers
Job Alerts