Menu Close

Cape Town: Quality Analyst posted by Telebest

Cape Town: Quality Analyst posted by Telebest

Company
Telebest

Location
Western Cape

Job Type
Customer Service

Job Description

Responsibilities

  • Evaluate and analyze the performance of our customer care team from a quality perspective.
  • Provide insightful analysis, feedback, and recommendations to improve customer service levels.
  • Identify process and agent opportunities to enhance service delivery and exceed customer expectations.
  • Maintain a keen eye for detail to ensure accuracy and compliance with established protocols.
  • Utilize your expertise in fintech fundamentals to support the team’s proficiency.
  • Foster effective communication and collaboration within the team to achieve collective goals.
  • Leverage your exceptional listening and analytical skills to identify areas for improvement.
  • Utilize MS Office, particularly Excel, to compile and present comprehensive reports

Qualifications

  • Strong knowledge of customer care processes and techniques.
  • Proficient in written and verbal English language skills.
  • Exceptional attention to detail and the ability to identify process and agent opportunities.
  • Experience with fintech fundamentals is highly desirable.
  • Excellent oral, written, and interpersonal communication skills.
  • Solid understanding of MS Office, with a focus on Excel.
  • Demonstrated ability to thrive in a team-oriented environment.
  • Minimum of 1 year of prior experience in BPO, Quality Assurance, or Audit.
  • Prior experience in customer care within the fintech industry is a plus.

View Job  Centurion: Electrical Engineer (Building & Renewable Sectors) posted by Hire Resolve

Ready to Apply?

Click below to apply directly with the employer


Go Apply Now


Safe & secure application

Advertisement


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


Job Seeker Tip

Check your social media privacy settings and ensure public content is professional.

How to Apply

Click “GO APPLY” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Gauteng: Sales Consultant Johannesburg Fire Sprinkler Systems posted by Jobs 4 All

Jobs in Gauteng October 3, 2025
Jobs 4 All Marketing Other Sales

Job PurposeThe purpose of this role is secure sales through implementing sales initiatives, building networks and channels, responding to leads,…

View Job

Isando: Senior Revit Designer Johannesburg posted by Jobs 4 All

Jobs in Gauteng October 3, 2025
Construction Jobs 4 All Mining Other Building

Job SummaryThe Senior Revit Designer leads the design and coordination of high-quality, fully compliant fire protection systems. This role includes...

View Job  Johannesburg: Sales Representative - Commodities
View Job

Gauteng: Junior Revit Designer Johannesburg posted by Jobs 4 All

Jobs in Gauteng October 3, 2025
Construction Jobs 4 All Mining Other Building

Job SummaryThe purpose of this role is to support the design and development of fire protection systems using Revit, ensuring…

View Job

Gauteng: Intermediate Revit Designer Johannesburg posted by Jobs 4 All

Jobs in Gauteng October 3, 2025
Construction Jobs 4 All Mining Other Building

Job SummaryThe Intermediate Revit Designer plays a key role in the design and coordination of fire protection systems using Revit.…

View Job

Western Cape: Contracts Manager – Fire Protection Industry Cape Town, South Africa posted by Jobs 4 All

Jobs in South Africa October 3, 2025
Construction Jobs 4 All Mining Other Building

Job PurposeWe are seeking an experienced and dynamic Contracts Manager to oversee the successful execution of fire protection projects within…

View Job

Lenasia: Shift maintenance technician (Millwright) In the Plastic Industry– Lenasia – Gauteng posted by Jobs 4 All

Jobs in Gauteng October 3, 2025
Engineering Management Jobs 4 All

Job Summary The Technician is responsible for diagnosing and solving mechanical, hydraulic, pneumatic, electrical and other faults on plant and...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area