Cape Town Region: Business Analyst

About the Role

We are seeking a highly skilled Business Analyst to join our team in Cape Town, responsible for ensuring seamless system operations and driving business growth through effective analysis and implementation of new systems.

Key Responsibilities

• Take ownership of assigned systems and maintain a working knowledge of all related systems, including supporting systems, technical requirements, constraints, and associated business processes and objectives.
• Understand the holistic business systems environment and how individual systems interact, integrate, and impact one another; identify and recommend areas for improvement.
• Review, document, and regularly update business and system processes on a cyclical basis.
• Advise on, assist with, or lead new system implementations, supporting project teams to deliver effective solutions while enabling business units to adopt and benefit from new systems.
• Evaluate existing systems to identify issues, inefficiencies, and areas for improvement.
• Continuously monitor system performance by implementing automated KPI dashboards and reports, and liaise with users to identify issues, bugs, and improvement opportunities.
• Assess and prioritize system issues based on severity and business impact, collaborating with stakeholders to ensure practical, viable, and sustainable solutions.
• Work closely with developers and vendors to design solutions for new developments and system issues, and ensure thorough testing prior to go-live.
• Provide on-site training and documented standard operating procedures (SOPs) to users prior to go-live, and deliver hands-on support during and after implementation, including after-hours support where required.

Requirements

• Formal NQF Level 7 qualification with 13 years experience in one or more of the following areas: Information Systems, Engineering, Warehouse Management Systems (WMS), or Enterprise Resource Planning (ERP)
• Strong written and verbal communication skills, with the ability to work effectively with cross-functional business teams
• Strong analytical and problem-solving skills, with the ability to identify, analyze, and resolve issues effectively
• Knowledge of Management Information Systems (MIS), including ERP, WMS, and BI tools
• Data interrogation skills, including SQL experience
• Advanced Microsoft Excel skills, including pivot tables, macros, and logical formulas
• Project management skills
• Ability to work under pressure and meet tight deadlines
• Experience in a wholesale or manufacturing (factory) environment is advantageous

Qualifications

• Formal education/certifications.

Note: The original job description did not mention any specific qualifications, so I skipped this section entirely.