Cape Town Region: Client Onboarding Consultant posted by Karen Tupper Recruitment

You’ll be responsible for getting new clients up and running — with their system setup accurately, on time, and tailored to their specific needs. We’re not just ticking boxes here. We’re setting up real businesses with real people behind them, and helping them attract more bookings right from the start. What You’ll Do: Review new client handovers to make sure everything’s accurate and complete. Fill in any missing info by working directly with clients, sales, or risk teams. Run onboarding calls to guide clients and set expectations. Configure rates, rooms, and bookings with precision and clarity. Keep in touch regularly to troubleshoot and offer support. Use the priority system to balance your workload and meet SLA targets. Stay involved for up to a month after setup to make sure everything’s running smoothly. Keep CRM records up to date with every client interaction. Share client feedback to help us raise the bar continuously. What we’re looking for: At least 2 years’ experience in travel, tourism, or hospitality — ideally in a client-facing or operations role such as a tour operator or travel agency, hotel or guesthouse front-of-house, reservations, sales or support for travel tech , or customer service with a booking or tourism platform . A sharp eye for detail — you spot things others miss. Excellent written and spoken communication. Organised and self-managed, with a love for clear processes. Friendly, helpful, and genuinely care about making things better. Comfortable working with SLAs, KPIs and deadlines. Curious and coachable — we want you to grow with us! Working Hours: Monday to Friday 08h30 to 17h00