Job Description
About the Role
A luxury hotel in Cape Town is seeking an experienced and energetic Front of House Manager to join their high-performing hospitality team. This role is ideal for a strong leader with a passion for guest service excellence, team development, and maintaining exceptional operational standards within a fast-paced luxury environment.
Key Responsibilities
- Front of House Operations
• Supervise and coordinate all front of house operations
• Ensure exceptional guest service and smooth daily operations
• Oversee reservation processes and booking system management
• Maintain high presentation and cleanliness standards across all FOH areas
- Team Leadership & Development
• Train, mentor, and develop front of house staff
• Manage staff scheduling, labour control, and operational efficiency
• Support staff performance management and disciplinary procedures where required
• Foster a positive, motivated, and service-driven team culture
- Guest Relations & Service Excellence
• Build and maintain strong guest relationships
• Handle guest queries, feedback, and complaints professionally
• Ensure luxury service standards are consistently maintained
• Support achieving sales, service, and operational targets
- Administration, Stock & Compliance
• Assist with stock control and ordering processes
• Manage cash-ups, reconciliations, and daily handovers
• Ensure compliance with health, safety, and operational standards
• Support reporting, administration, and operational documentation
Requirements
- Matric certificate
- Hospitality Diploma or equivalent advantageous
- WSET Level 2 or similar wine qualification advantageous
- Minimum 2 years’ experience in a similar FOH management role
- Strong leadership and people management skills
- Excellent communication and interpersonal abilities
- Strong organisational skills and attention to detail
- Ability to thrive in a fast-paced luxury hospitality environment
- Good understanding of reservations systems and FOH operations
Qualifications
None mentioned.
Salary & Benefits
Negotiable DOE
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Western Cape
The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.
Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.
The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.
For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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