Job Description
About the Role
The Johannesburg-based Fraud Manager – Banking will lead and support a team of Fraud Specialists to effectively manage fraud-related incidents and alerts, ensuring timely detection, investigation, escalation, and resolution of suspicious and fraudulent activities.
Key Responsibilities
- Lead, supervise, and support a team of Fraud Specialists in managing fraud-related incidents and alerts.
- Monitor team performance against agreed service levels, productivity, and quality standards.
- Ensure timely detection, investigation, escalation, and resolution of suspicious and fraudulent activities.
- Review fraud monitoring alerts and ensure appropriate action is taken to mitigate risk and minimise financial losses.
- Provide coaching, mentoring, and ongoing development to team members to improve capability and performance.
- Manage escalations and complex fraud cases requiring leadership intervention.
- Support workforce planning, scheduling, and resource allocation within the team.
Requirements
- Good product knowledge of various banking products and services.
- Minimum of 3 to 5 years experience within a Fraud Risk environment, preferably within a Call Centre or Banking Operations environment.
- Previous team leadership or supervisory experience within a fraud operations environment will be advantageous.
- Experience in fraud monitoring systems, investigations, and risk mitigation processes.
Qualifications
- Matric / Grade 12
- Relevant Degree in:
- Fraud Risk Management
- Forensic Investigation
- Forensic Auditing
- Criminology
- Risk Management or related field
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Accounting / Finance Jobs in Gauteng
In Gauteng, South Africa, the accounting and finance industry is a significant sector, offering various career opportunities for professionals with the right skills and qualifications. Typically, this field is driven by the growth of multinational corporations and local businesses in industries such as technology, financial services, and manufacturing. As a result, job seekers can expect to find a diverse range of roles available, from entry-level positions to senior leadership roles.
When it comes to salary expectations, accounting and finance professionals in Gauteng can generally expect to earn salaries that fall within broad ranges. Typically, salaries for entry-level roles start around R400 000 – R600 000 per annum, while more senior roles can command salaries ranging from R1 million to over R3 million per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these are broad ranges, and actual salaries may vary widely.
Common skills required for accounting and finance roles in Gauteng include strong technical knowledge of financial management principles, analytical and problem-solving skills, attention to detail, effective communication skills, and proficiency in financial software and systems. Additionally, many employers also value candidates with experience in budgeting, forecasting, and financial analysis. In some cases, a degree or diploma in accounting, finance, or a related field may be required.
Industries that commonly employ accounting and finance professionals in Gauteng include the financial services sector, technology industry, manufacturing sector, and public sector entities. These sectors require skilled professionals to manage their finances, prepare budgets, and provide strategic guidance on financial matters. Job seekers can expect to find opportunities across these sectors, from small businesses to large multinational corporations.
For those interested in pursuing a career in accounting or finance, there are many development opportunities available. Typically, professionals in this field can progress to senior roles, such as financial manager or director of finance, after gaining relevant experience and developing their skills. Additionally, many employers offer training programs and mentorship opportunities to support the career development of their employees.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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