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Centurion: Customer Relations Agent



Tshwane



Admin / clerical / secretarial

Job Description

Introduction A leading company in the Health and Beauty sector is looking for an experienced Customer Relations Agent to join their dynamic team. Duties & Responsibilities Service Excellence – Provide the required service to clients as per the SOP Deal with external and internal enquiries, provide feedback and find permanent solutions. These include: Registration related enquiries CRM Logging System and Telephonic enquiries Product and general information / enquiries Assist with enquiries online i.e. Products, Specials, Availability, Price etc. Obtain Information from relevant departments to resolve/ provide feedback on enquiries Responsible for the CRM Cell phone and posting communications to the leaders’ groups Log all enquiries received internally and externally Required to work after hours / weekends when necessary Type draft correspondence and general typing Keep necessary records and do filing Assist with reception when assistance is needed Assist Sales & CRM whenever the contribution is needed to achieve the common objective Desired Experience & Qualification A Grade 12 qualification is a prerequisite, and any relevant Customer Service Experience will be an advantage Excellent interpersonal skills as well as excellent Written and Oral Communications Skills (both English and Afrikaans) Ability to work with and manage different types of personalities to get the right results A professional phone presence Ability to work both independently as well as in a team Excellent organisational skills and professional work approach Ability to communicate and screen effectively over the phone and to speak clearly Ability to deal with people tactfully and to listen effectively Excellent computer skills on office administrative packages (MS Office) Ability to work under pressure and to multitask Valid driver’s license Attributes: Great attitude, Dedicated, Friendly, Hospitable, Professional, Organised, Willing, Faithful, Confidential Package & Remuneration R 8 000 – R 12 000 CTC pm.

How to Apply

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About Admin / clerical / secretarial Jobs in Tshwane

In Tshwane, South Africa, the demand for administrative, clerical, and secretarial professionals is typically high across various industries. This field offers a stable and rewarding career path for individuals who enjoy working in support roles. Generally, these roles are essential to the smooth operation of businesses, governments, and institutions.

The salary range for admin, clerical, and secretarial positions in Tshwane can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Typically, entry-level positions may start around R20 000 – R30 000 per annum, while more senior roles can command salaries up to R60 000 – R100 000 or more. However, it’s essential to note that actual salaries may be higher or lower than these broad ranges, and individual circumstances can affect compensation.

Common skills required for admin, clerical, and secretarial roles include strong communication and interpersonal skills, attention to detail, organisational abilities, proficiency in Microsoft Office applications (e.g., Word, Excel, PowerPoint), typing speed and accuracy, and basic computer literacy. Other desirable skills may include experience with HR management systems, knowledge of relevant laws and regulations, and the ability to work in a fast-paced environment.

These roles are commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and public sector organisations. The demand for administrative support is particularly high in sectors that require efficient record-keeping, data management, and customer service.

For those interested in pursuing a career in admin, clerical, or secretarial roles, there are opportunities for career development and advancement. Typically, experience and additional training can lead to senior administrative positions, such as team leader or manager. Some individuals may also choose to specialise in areas like HR administration, office management, or project coordination.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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