City Deep: Service Coordinator

About the Role

The City Deep Service Coordinator is responsible for coordinating and managing field service activities, including scheduling, administration, and documentation of service calls for vacuum pumps and blowers. The ideal candidate will have a strong technical understanding of industrial equipment and excellent customer communication skills.

Key Responsibilities

• Schedule and coordinate all field service activities for vacuum pumps and blowers.
• Manage technician calendars and efficiently allocate service work, including urgent breakdowns and reactive calls.
• Handle administration, scheduling, and documentation of service calls, ensuring job cards and reports are accurate and submitted on time.
• Coordinate and manage preventive maintenance contracts, scheduling services in accordance with contract timelines.
• Provide technicians with the necessary information and ensure the availability of spare parts in collaboration with stores and procurement.
• Arrange meetings and site visits with customers, providing proactive updates and feedback.
• Maintain records of customer equipment, applications, and site audits.
• Support field service leads, service quotations, and follow-ups to secure purchase orders.

Requirements

• Qualified Millwright trade or a National Diploma in Electrical, Mechanical, or Mechatronics Engineering.
• 815 years experience in service coordination, service administration, or technical support.
• Proven experience coordinating and managing field service technicians in an industrial or mechanical environment.
• Strong technical understanding of industrial equipment, including pumps, compressors, blowers, valves, measuring instruments, leak detectors, and vacuum pumps.

Qualifications

• Formal education/certifications not specified.

Salary & Benefits

• Salary information not specified.