Durban: IT Engineer (Infrastructure and Networking) – L2 posted by BC Tech

About the Role

The Mid-tier Engineer plays a pivotal role in providing technical support expertise to our client base and ensuring clients are delighted and serviced at a high standard. As an IT Engineer (Infrastructure and Networking) at BC Tech, you will subscribe to our company culture and values, striving for personal and professional excellence while maintaining a continuous improvement mindset.

Key Responsibilities

• Provide expert technical support to clients through both onsite and remote assistance.
• Manage the development and implementation of technical solutions and serve as an escalation point for junior technicians.
• Follow through on all allocated tasks to completion and ensure a consistently high level of service delivery — clients must be delighted with your work.
• Response times must align with client contract terms, and calls should be escalated immediately if they cannot be resolved within the contracted resolution time.
• Typical support areas include:
• Microsoft environments (Server, Desktop, M365, Azure),
• Virtualization platforms (VMware, Hyper-V),
• Tier 1 hardware (servers, storage, networking),
• Firewall and security solutions (especially Sophos and Fortigate),
• SD-WAN technologies,
• Endpoint protection and antivirus,
• VOIP systems,
• General networking (IP configuration, subnetting, VLANs, routing),
• Threat hunting, and
• Security remediation.
• Meet weekly with the Service Delivery Manager (SDM) and/or Helpdesk Manager to align on projects and activities.
• Take full ownership of allocated tasks and complete them timeously.
• Maintain a proactive approach with the SDM and Technical Director to ensure forward momentum.
• Ensure that all client technical documentation is current and that all administrative work is consistently updated in the relevant systems.
• Maintain technical certifications, achieve your billable hour targets, and ensure 100% of your time is accounted for in the service desk system.
• Support, deploy, maintain, and troubleshoot enterprise-grade environments and public cloud-hosted architecture for customers.
• Ensure thorough and accurate documentation of all solutions.
• Communicate effectively using the company’s communication tools such as WhatsApp, Microsoft Teams, and the service desk platform.
• Build and maintain positive relationships with both customers and the technical team.
• Ensure quick turnaround time when responding to communication and always maintain a professional and respectful culture in interactions with colleagues and clients.

Key Requirements

• Bachelor’s degree or National Diploma in engineering or related field
• Minimum of 3 years of experience in technical roles
• A keen interest in IT Security (Sophos, Fortinet, Offensive Security etc.)
• A keen interest in Networking (HPE Aruba, Sophos etc.)
• Technical and analytical skills
• Excellent problem-solving and critical thinking skills
• Excellent communication and interpersonal skills
• Able to work as part of a team and independently
• Open-minded to personal growth and development
• Firm understanding of Security Best Practice
• Security First mindset when solving problems

Qualifications

No qualifications mentioned.

Salary & Benefits

Salary information not provided.