Job Description
About the Role
The Reservationist is a frontline sales and guest service professional responsible for promoting, selling, and accurately booking the lodges accommodation, safari experiences, and related services. This role ensures a seamless, professional, and personalised reservations journey from initial enquiry through to guest arrival, while maximising revenue, maintaining data integrity, and upholding the lodges luxury service standards and Employment Equity values.
Key Responsibilities
- Act as a brand ambassador for the lodge, delivering professional, courteous, and knowledgeable service across all guest interactions.
- Ensure a seamless end-to-end reservations experience, from enquiry and quotation to confirmation and pre-arrival coordination.
- Maintain clear, accurate, and timeous communication with guests and internal departments.
- Promote teamwork and collaboration across Reservations, Front Office, Safari, F&B, Finance, and Operations.
- Process all reservation enquiries for the lodge and reserve, including FIT, group, and contracted bookings.
- Prepare accurate rate quotations and proposals in line with authorised rate structures and negotiated rate procedures.
- Actively upsell accommodation categories, packages, and value-added experiences where appropriate.
- Follow up on all quotations timeously to maximise conversion and revenue.
- Manage room allocations, room blocks, and group bookings of varying sizes.
- Establish, quote, and apply rates strictly within approved rate guidelines.
- Maintain in-depth knowledge of all room types, lodge offerings, safari activities, packages, and seasonal specials.
Requirements
- Strong OPERA PMS knowledge and system accuracy
- Proficient Microsoft Office skills
- Excellent verbal and written communication skills
- OTA management and response handling
- High attention to detail and organisational ability
- Sales orientation with guest-centric service delivery
- Ability to work under pressure and manage multiple priorities
Qualifications
None mentioned in the original job description.
Salary & Benefits
No information available.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in eThekwini
The catering and hospitality industry in eThekwini, South Africa is a thriving sector with a diverse range of job opportunities available to those looking to break into the field. Generally, this industry is known for its fast-paced and dynamic environment, with many roles requiring adaptability and flexibility.
Typically, salaries for catering and hospitality professionals in eThekwini fall within broad ranges, depending on factors such as experience, company size, and industry sector. For example, entry-level positions in restaurants or hotels may pay a salary of around R10 000 to R20 000 per month, while more senior roles or those in larger organisations may command salaries ranging from R50 000 to R100 000 per month. However, it’s essential to note that these are general estimates and actual salaries can vary significantly depending on individual circumstances.
Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, the ability to work well under pressure, and a strong attention to detail. Other key skills often sought after in this industry include time management, problem-solving, and adaptability. In some cases, knowledge of food preparation, beverage service, or event management may also be beneficial.
The catering and hospitality industry employs professionals across various sectors, including the financial services sector, technology industry, manufacturing sector, and tourism industry. Other industries that commonly hire for this type of role include hotels, restaurants, bars, and conference centres. It’s worth noting that many organisations in these sectors are open to training and developing their staff, which can be a valuable asset when starting a new career.
Career development opportunities in the catering and hospitality industry often involve progressing through senior roles or taking on specialist positions such as food and beverage management or event coordination. With experience and additional qualifications, it’s possible to move into management or supervisory roles, or even start one’s own business.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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