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Eden: Control Room Manager – Knysna posted by Synergy Human Resources






Date 2024-04-14
Job Title Control Room Manager – Knysna
Employer Synergy Human Resources
More Information
Salary R15 000.00 – R17 000.00 Per Month
Category Healthcare Nursing
Location Western Cape
/ Eden

Job Summary

Duties:

Rosters and overtime: Work out monthly work rosters Update any scheduled changes Process Leave Forms through HR Ensure shifts are covered Keep the overtime list up to date Send overtime list to accounts on the 22nd of each month for processing Control Room Training: Maintain and update the Control Room SOP and ensure that all Controllers are trained to the same standards and procedures Do spot tests with all controllers to ensure that they understand Listener functions Listener maintenance: Go through emails to update Listener on changes to client profiles Ensure the Supervisors have loaded all the temporary and holiday instructions, as well as schedules, correctly Regularly go through the list of scheduled patrols and change all patrol times to new times Quality Control: Dress code Ensure the SOPs are up to date Do spot checks on feedback recorded Spot checks on calls and ensure the Control Room Operators are following the correct telephone etiquette Ensure proper radio etiquette is followed Ensure the CCTV Department is aware of faults with cameras and follow up on outstanding faults from the previous day Monitor footage of control room cameras to ensure the control room operators follow the SOPs Hold a monthly meeting with the control room and response Supervisors and Management to ensure everyone is on the same page, and there is a platform available for staff to bring issues to managements attention Check that WhatsApp posts and incident reports are done accurately by the Control Room Operators Interviews & on-boarding: Interviewing and appointing control room staff in conjunction with HR Ensure proper on-boarding procedures are followed In case candidates are not registered at PSIRA, you are to assist with PSIRA registration Ensure all HR matters relating to appointment, training & PSIRA registration are done in conjunction and consultation with HR Office equipment: Manage any equipment faults reported Assist in getting the problem solved in good time Stationery: Monthly ordering of stationary First Aid Kit: Once a month the control room first aid kit needs to be inspected. Check the register with the first aid kit that everyone that used something in the kit signed it out properly and the items were replaced

Requirements:

Must be PSIRA registered Must be computer Literate, and proficient in all Microsoft programs Strong organization skills Comprehensive Alarm product knowledge advantageous Excellent communication skills (Verbal & Written) Strong training skills and HR background advantageous Team player Able to work under pressure Ability to liaise with clients and sustain excellent customer relations Effective time management skills Be available to assist when needed for night shift training Contactable references

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Control Room Manager – Knysna position available in Western Cape, Eden. This job position was posted by Synergy Human Resources. The job has been posted on 2024-04-14 in the Healthcare Nursing category

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