Franschhoek: Guest Assistant posted by IntelliStaff

Area/Location:   Franschhoek, Cape Town
 
Overview: We are looking for a Guest Assistant to join our client’s esteemed wine estate, renowned for offering luxurious 5-star guest experiences in a picturesque setting. As a Guest Assistant, you will be an integral part of ensuring guests receive exceptional service and enjoy memorable experiences during their stay.

Key Responsibilities:

1. Guest Relations:
• Welcome guests upon arrival with warmth and professionalism.
• Provide personalized assistance and respond promptly to guest inquiries and requests.
• Anticipate guest needs and proactively offer assistance to enhance their experience.
2. Concierge Services:
• Offer recommendations and arrange reservations for dining, tours, and local attractions.
• Coordinate transportation and assist with travel arrangements as needed.
• Provide information about the wine estate, its amenities, and the surrounding area.
3. Event Coordination:
• Assist in planning and coordinating events and special occasions hosted at the wine estate.
• Work closely with event organizers to ensure all details are executed flawlessly.
• Ensure event spaces are prepared according to guest specifications and estate standards.
4. Administrative Support:
• Handle guest check-ins and check-outs efficiently, maintaining accurate records.
• Manage reservations, including changes and cancellations, using hotel management software.
• Prepare guest invoices and process payments accurately and securely.

Service Excellence:

• • Maintain a polished and professional appearance at all times.
  • Uphold the wine estate’s standards of service excellence and attention to detail.
  • Assist in resolving guest complaints or issues promptly and to their satisfaction.

Qualifications:

• Proven experience in a guest service or hospitality role, preferably in a luxury setting.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanour.
• Strong organizational skills and the ability to multitask effectively.
• Knowledge of local attractions, restaurants, and services preferred.
• Proficiency in using computer systems and hotel management software (PMS).

Education and Certification:

• Matric or equivalent required; additional education in hospitality or related fields is a plus.
• Certification in hospitality management or customer service training preferred.

Additional Requirements:

• Ability to work flexible hours, including evenings, weekends, and holidays.
• Passion for delivering exceptional guest experiences and a dedication to customer satisfaction.
• Fluency in multiple languages is advantageous.