Franschhoek: Guest Assistant posted by IntelliStaff
Posted on 2025-07-07 00:00:00
Employer | IntelliStaff |
---|---|
Category | Other Tourism/Hospitality |
Location | Western Cape / Franschhoek |
Job Summary
Overview: We are looking for a Guest Assistant to join our client’s esteemed wine estate, renowned for offering luxurious 5-star guest experiences in a picturesque setting. As a Guest Assistant, you will be an integral part of ensuring guests receive exceptional service and enjoy memorable experiences during their stay.
Key Responsibilities:
- Guest Relations:
- Welcome guests upon arrival with warmth and professionalism.
- Provide personalized assistance and respond promptly to guest inquiries and requests.
- Anticipate guest needs and proactively offer assistance to enhance their experience.
- Concierge Services:
- Offer recommendations and arrange reservations for dining, tours, and local attractions.
- Coordinate transportation and assist with travel arrangements as needed.
- Provide information about the wine estate, its amenities, and the surrounding area.
- Event Coordination:
- Assist in planning and coordinating events and special occasions hosted at the wine estate.
- Work closely with event organizers to ensure all details are executed flawlessly.
- Ensure event spaces are prepared according to guest specifications and estate standards.
- Administrative Support:
- Handle guest check-ins and check-outs efficiently, maintaining accurate records.
- Manage reservations, including changes and cancellations, using hotel management software.
- Prepare guest invoices and process payments accurately and securely.
- Service Excellence:
- Maintain a polished and professional appearance at all times.
- Uphold the wine estate’s standards of service excellence and attention to detail.
- Assist in resolving guest complaints or issues promptly and to their satisfaction.
Qualifications:
- Proven experience in a guest service or hospitality role, preferably in a luxury setting.
- Excellent communication and interpersonal skills, with a friendly and approachable demeanour.
- Strong organizational skills and the ability to multitask effectively.
- Knowledge of local attractions, restaurants, and services preferred.
- Proficiency in using computer systems and hotel management software (PMS).
Education and Certification:
- Matric or equivalent required; additional education in hospitality or related fields is a plus.
- Certification in hospitality management or customer service training preferred.
Additional Requirements:
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Passion for delivering exceptional guest experiences and a dedication to customer satisfaction.
- Fluency in multiple languages is advantageous.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Franschhoek
More jobs in Western Cape
Browse Other Tourism/Hospitality Jobs
Browse IntelliStaff Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Franschhoek: Assistant Hotel Manager
AreaLocation Franschhoek, Cape Town Job Overview The role of Assistant Hotel Manager is to enhance operational efficiency and service quality by providing...
View Job
Assistant Hotel Manager
Franschhoek: Guest Assistant
AreaLocation Franschhoek, Cape Town Overview We are looking for a Guest Assistant to join our clients esteemed wine estate, renowned for offering luxurious...
View Job
Guest Assistant
Franschhoek: Porter
AreaLocation Franschhoek, Cape Town Role Overview As a Porter Driver you will be responsible for transporting goods, equipment, and guests efficiently and...
View Job
Porter
Franschhoek: Housekeeping Supervisor
AreaLocation Franschhoek, Cape Town Position Overview The Housekeeping Supervisor plays a key role in supporting the Hotel Management Team by supervising...
View Job
Housekeeping Supervisor
Franschhoek: Waiter
AreaLocation Franschhoek, Cape Town Overview An exciting opportunity is available for an experienced and guest-focused Waiter to join a luxury hospitality...
View Job
Waiter
Franschhoek: Houseman
AreaLocation Franschhoek, Cape Town Overview Our Client is seeking a skilled Houseman to join their prestigious wine estate. This position involves...
View Job
Houseman
Franschhoek: Pastry Chef
AreaLocation Franschhoek, Cape Town Main Responsibility Responsible for creating a variety of high-quality baked goods and desserts while ensuring...
View Job
Pastry Chef
Franschhoek: Duty Manager | La Residence
The main purpose of the Duty Manager is to manage and control the daily operations at La Residence. To ensure that the standards of the Royal Portfolio are...
View Job
Duty Manager | La Residence
Franschhoek: Personal Assistant – Franschhoek
Duties Trusted executive assistant and team anchor, ensuring organisation and alignment across departments Central connector, guiding operations and...
View Job
Personal Assistant – Franschhoek
Franschhoek: Payroll Officer
Duties Responsible for the full payroll function for three hotel properties which includes processing and both internal and external reporting. Manage all...
View Job
Payroll Officer
Franschhoek: Restaurant Manager
Duties Training, development and leadership of the team, and ensuring the team have excellent product knowledge. Guest satisfaction in all aspects of food ...
View Job
Restaurant Manager
Franschhoek: Night Auditor / Duty Manager Franschhoek
REQUIREMENTS Proven experience as a Duty Manager or similar role Strong leadership skills with the ability to motivate and inspire a diverse team....
View Job
Night Auditor / Duty Manager Franschhoek
Franschhoek: Laundry Lady – Franschhoek
REQUIREMENTS Experience in a high volume laundry housekeeping operations. Guest focused with a passion for service and standards excellence Highly...
View Job
Laundry Lady – Franschhoek
Franschhoek: Housekeeper
AreaLocation Franschhoek, Cape Town A leading luxury hospitality group known for delivering sophisticated escapes and unique guest experiences is seeking a...
View Job
Housekeeper
Franschhoek: General Worker – Landscaping
Location Franschhoek, Cape Town Job Overview The role offers an opportunity to contribute to maintaining the beauty of the garden and landscaping areas....
View Job
General Worker – Landscaping
Franschhoek: Duty Manager
Area Franschhoek, Cape Town Overview We are seeking a dynamic and experienced Hotel Duty Manager to join our clients prestigious wine estate, renowned for...
View Job
Duty Manager
Franschhoek: Restaurant Supervisor
AreaLocation Franschhoek, Cape Town A renowned luxury hospitality group offering exceptional guest experiences is seeking a Restaurant Supervisor to oversee...
View Job
Restaurant Supervisor
Franschhoek: Payroll Officer posted by Kendrick Recruitment
Payroll Officer Luxury Wine Estate Franschhoek Salary R23,500 R26,500 Negotiable DOE Live OutKendrick Recruitment is currently seeking a detail-oriented...
View Job
Payroll Officer
Franschhoek: Accountant – Franschhoek Hotel posted by HotelJobs
Qualified financial accountant with required for boutique property in Franschhoek.The position allows for part-hybrid candidates, ie 3 days...
View Job
Accountant – Franschhoek Hotel
Franschhoek: HOUSEMAN posted by Leeu Collection South Africa (Pty) Ltd.
Experience and SkillsMinimum of 2 years of experience in a luxury hotel or similarKnowledge of cleaning products, techniques and methodsBe able to...
View Job
HOUSEMAN
Franschhoek: Hotel Porter / Driver posted by Leeu Collection South Africa (Pty) Ltd.
The Leeu Collection is known for sophisticated escapes and unique guest experiences. Its ever-expanding luxury hospitality portfolio offers dynamic career...
View Job
Hotel Porter / Driver
Franschhoek: Housekeeping Manager (Executive Housekeeper) posted by Leeu Collection South Africa (Pty) Ltd.
Experience and SkillsMinimum of 5 years of experience in a similar position within a 5 star luxury propertyImpeccable communication skills both written and...
View Job
Housekeeping Manager (Executive Housekeeper)
Franschhoek: CHEF DE PARTIE posted by Leeu Collection South Africa (Pty) Ltd.
Are you a passionate and skilled Chef de Partie looking to elevate your culinary journey? Were seeking a dedicated professional to join our dynamic kitchen...
View Job
CHEF DE PARTIE
Franschhoek: SOUS CHEF posted by Leeu Collection South Africa (Pty) Ltd.
Assist the Executive Chef in maintaining standard and an efficient operation, controlling and guiding the staff of all kitchens, you are the second in...
View Job
SOUS CHEF
Franschhoek: Junior Pastry Chef posted by Leeu Collection South Africa (Pty) Ltd.
Main ResponsibilityAs a Junior Pastry Chef, you are responsible for creating a variety of baked goods and desserts, ensuring quality, consistency, and...
View Job
Junior Pastry Chef