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Franschhoek: Guest Assistant posted by IntelliStaff

Franschhoek: Guest Assistant posted by IntelliStaff

Posted on 2025-07-07 00:00:00

Job Summary

Area/Location:   Franschhoek, Cape Town
 
Overview: We are looking for a Guest Assistant to join our client’s esteemed wine estate, renowned for offering luxurious 5-star guest experiences in a picturesque setting. As a Guest Assistant, you will be an integral part of ensuring guests receive exceptional service and enjoy memorable experiences during their stay.

Key Responsibilities:

  1. Guest Relations:
    • Welcome guests upon arrival with warmth and professionalism.
    • Provide personalized assistance and respond promptly to guest inquiries and requests.
    • Anticipate guest needs and proactively offer assistance to enhance their experience.
  2. Concierge Services:
    • Offer recommendations and arrange reservations for dining, tours, and local attractions.
    • Coordinate transportation and assist with travel arrangements as needed.
    • Provide information about the wine estate, its amenities, and the surrounding area.
  3. Event Coordination:
    • Assist in planning and coordinating events and special occasions hosted at the wine estate.
    • Work closely with event organizers to ensure all details are executed flawlessly.
    • Ensure event spaces are prepared according to guest specifications and estate standards.
  4. Administrative Support:
    • Handle guest check-ins and check-outs efficiently, maintaining accurate records.
    • Manage reservations, including changes and cancellations, using hotel management software.
    • Prepare guest invoices and process payments accurately and securely. 
  1. Service Excellence:
    • Maintain a polished and professional appearance at all times.
    • Uphold the wine estate’s standards of service excellence and attention to detail.
    • Assist in resolving guest complaints or issues promptly and to their satisfaction.

Qualifications:

  • Proven experience in a guest service or hospitality role, preferably in a luxury setting.
  • Excellent communication and interpersonal skills, with a friendly and approachable demeanour.
  • Strong organizational skills and the ability to multitask effectively.
  • Knowledge of local attractions, restaurants, and services preferred.
  • Proficiency in using computer systems and hotel management software (PMS).

Education and Certification:

  • Matric or equivalent required; additional education in hospitality or related fields is a plus.
  • Certification in hospitality management or customer service training preferred.
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Additional Requirements:

  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Passion for delivering exceptional guest experiences and a dedication to customer satisfaction.
  • Fluency in multiple languages is advantageous.

Click Go Apply to apply online!


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