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Gauteng: Client Support Specialist posted by Pillango Placements

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Job Description

About the Role

We are seeking a highly skilled Client Support Specialist to join our team at Pillango Placements in Gauteng. The ideal candidate will have excellent technical insight, strong analytical skills, and the ability to provide top-notch support to our clients.

Key Responsibilities

  • Resolve escalated client support queries in line with defined service standards and turnaround times.
  • Log and manage support cases accurately and in real time.
  • Handle product and technical escalations requiring deeper investigation.
  • Analyse data (including SQL queries where required) to identify inconsistencies and root causes.
  • Actively manage and prioritise a backlog of complex cases to ensure timely resolution.
  • Identify recurring issues or trends and escalate potential systemic risks.
  • Support peers and contribute to overall team effectiveness.

Requirements

  • Matric (tertiary qualification preferred).
  • Minimum 2 years’ client service experience within healthcare and/or IT environments.
  • Experience training clients on software products.
  • Strong analytical and problem-solving capability.
  • Proficiency in English and at least one other official language.
  • SQL knowledge and understanding of the private medical industry are advantageous.

Qualifications

  • Matric
  • Minimum 2 years’ client service experience within healthcare and/or IT environments
  • Experience training clients on software products

Salary & Benefits

The final remuneration package will be based on market standards, considering your qualifications, skills, and experience.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About International Medical Jobs in Gauteng

The International Medical position market in Gauteng, South Africa is generally thriving, driven by the country’s growing healthcare needs and increasing demand for medical professionals with international experience. Typically, these roles involve providing high-quality patient care to expatriate communities, as well as collaborating with local healthcare providers to improve services. Often, this requires a unique blend of medical expertise, cultural sensitivity, and adaptability.

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When it comes to salary expectations, broad ranges can be difficult to pinpoint due to factors such as experience, company size, and industry sector. However, common salary ranges for International Medical positions in Gauteng typically fall between R600 000 and R1 200 000 per annum, with the specific figure depending on individual qualifications, years of service, and employer requirements. It’s worth noting that salaries can vary significantly, and these figures should be taken as rough estimates only.

Common skills required for International Medical positions in Gauteng include strong clinical expertise, excellent communication and interpersonal skills, adaptability to new environments, proficiency in local languages (such as Afrikaans or isiZulu), experience working with diverse patient populations, a willingness to learn about local healthcare systems and regulations, and the ability to work independently. Additionally, many employers also look for candidates with experience in medical management, quality improvement initiatives, and project management.

Various industries commonly employ International Medical professionals, including financial services sector organisations, technology companies, manufacturing firms, and even non-profit organisations focused on public health initiatives. These roles often require a high degree of adaptability, as medical professionals may need to navigate different regulatory frameworks, healthcare systems, and cultural contexts.

In terms of career development, International Medical positions in Gauteng can provide a solid foundation for advancement in the medical profession. Typically, experienced practitioners may pursue leadership or management roles within healthcare organisations, while those with an interest in research and innovation might explore opportunities in academia or private industry. Opportunities for professional development, such as training programs and mentorship schemes, are often available to support career growth and expansion.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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