Gauteng: Sales Agent posted by Green Marble Recruitment Consultants

• Matric.
• Proven experience in sales with demonstrated team leadership ability.
• Experience in ISP, Fibre or Telecoms environment is essential.
• Confident in handling negotiations, objections, and customer escalations.
• Solid understanding of sales processes and pipeline management.
• High attention to detail in quotations, contracts and sales administration.
• Bilingual in English and Afrikaans, with excellent verbal and written communication skills in both languages.

Personality Traits:

• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively with internal teams and external partners.
• Commercially aware with sound decision-making around pricing and discounts.
• Professional, resilient and able to perform well under pressure.

Duties and responsibilities:

• Customer Query Management:
  • Respond to incoming telephone calls and ticket system queries in a professional, calm, and timely manner.
  • Provide accurate information regarding services, pricing, promotions, installations, and equipment.
  • Handle general sales enquiries by offering appropriate solutions to ensure a positive customer experience.
  • Actively listen to customer needs, confirm understanding, and communicate clearly across all channels, including calls, emails, and tickets.
• Sales Process Coordination:
  • Coordinate the sales process between customers, resellers, and internal teams to ensure smooth and timely service delivery.
  • Facilitate communication between customers and internal teams to streamline service delivery.
• Reseller Account Management:
  • Manage and support reseller accounts, including new sign-ups, relocations, conversions, and account changes.
  • Ensure timely and accurate processing of reseller orders and account modifications.
  • Build, maintain, and strengthen reseller relationships to drive repeat business and new sales opportunities.
  • Conduct regular follow-ups with resellers to understand their needs, identify growth opportunities, and maintain high satisfaction levels.
• Sales Follow-Up and Pipeline Management:
  • Follow up on incoming leads, reseller referrals, and enquiries to convert prospects into customers.
  • Maintain an organised and accurate sales pipeline, tracking progress and ensuring timely follow-ups.
  • Prioritise tasks effectively to meet turnaround times and service-level expectations.
• Hardware Sales, Upselling, and Cross-Selling:
  • Proactively promote and upsell hardware and related products where appropriate.
  • Identify opportunities to increase revenue through cross-selling and value-added offerings.
  • Ensure customers and resellers are aware of the full range of products and solutions available.
• Office Administration and Documentation:
  • Handle general office administration related to sales, including sending contracts, quotations, and service documentation.
  • Ensure all sales leads, customer communications, reseller interactions, and contracts are accurately recorded and maintained.
  • Maintain compliance with internal processes, documentation standards, and audit requirements.
• Collaboration and Cross-Department Interaction:
  • Work closely with internal teams to resolve customer and reseller issues.
  • Ensure seamless communication across departments to support service delivery and customer satisfaction.
• Initiative, Problem Solving, and Continuous Improvement:
  • Demonstrate initiative by identifying operational inefficiencies, customer pain points, or process gaps.
  • Propose practical solutions and follow through independently where appropriate.
  • Take ownership of issues until resolution, ensuring accountability and service excellence.
• Professional Conduct, Development, and Company Culture:
  • Maintain a high standard of professionalism, communication quality, and telephone etiquette at all times.
  • Actively seek feedback and participate in training to continuously improve sales, product knowledge, and customer engagement skills.
  • Contribute positively to company culture by participating in team initiatives, knowledge-sharing, peer support, and internal engagement activities.
• Ad-Hoc Duties:
  • Perform additional duties as required, including assisting with special projects, promotional campaigns, administrative tasks, or customer support activities in line with business needs.

We look forward to receiving your application!