Gauteng: Sales Agent posted by Green Marble Recruitment Consultants

About the Role

We are seeking a highly skilled and experienced Sales Agent to join our team at Green Marble Recruitment Consultants in Gauteng. As a key member of our sales team, you will be responsible for driving revenue growth, building strong relationships with customers and resellers, and delivering exceptional customer service.

Key Responsibilities

• Customer Query Management:
• Respond to incoming telephone calls and ticket system queries in a professional, calm, and timely manner.
• Provide accurate information regarding services, pricing, promotions, installations, and equipment.
• Handle general sales enquiries by offering appropriate solutions to ensure a positive customer experience.
• Actively listen to customer needs, confirm understanding, and communicate clearly across all channels, including calls, emails, and tickets.

• Sales Process Coordination:
• Coordinate the sales process between customers, resellers, and internal teams to ensure smooth and timely service delivery.
• Facilitate communication between customers and internal teams to streamline service delivery.

• Reseller Account Management:
• Manage and support reseller accounts, including new sign-ups, relocations, conversions, and account changes.
• Ensure timely and accurate processing of reseller orders and account modifications.
• Build, maintain, and strengthen reseller relationships to drive repeat business and new sales opportunities.
• Conduct regular follow-ups with resellers to understand their needs, identify growth opportunities, and maintain high satisfaction levels.

• Sales Follow-Up and Pipeline Management:
• Follow up on incoming leads, reseller referrals, and enquiries to convert prospects into customers.
• Maintain an organised and accurate sales pipeline, tracking progress and ensuring timely follow-ups.
• Prioritise tasks effectively to meet turnaround times and service-level expectations.

• Hardware Sales, Upselling, and Cross-Selling:
• Proactively promote and upsell hardware and related products where appropriate.
• Identify opportunities to increase revenue through cross-selling and value-added offerings.
• Ensure customers and resellers are aware of the full range of products and solutions available.

• Office Administration and Documentation:
• Handle general office administration related to sales, including sending contracts, quotations, and service documentation.
• Ensure all sales leads, customer communications, reseller interactions, and contracts are accurately recorded and maintained.
• Maintain compliance with internal processes, documentation standards, and audit requirements.

• Collaboration and Cross-Department Interaction:
• Work closely with internal teams to resolve customer and reseller issues.
• Ensure seamless communication across departments to support service delivery and customer satisfaction.

• Initiative, Problem Solving, and Continuous Improvement:
• Demonstrate initiative by identifying operational inefficiencies, customer pain points, or process gaps.
• Propose practical solutions and follow through independently where appropriate.
• Take ownership of issues until resolution, ensuring accountability and service excellence.

• Professional Conduct, Development, and Company Culture:
• Maintain a high standard of professionalism, communication quality, and telephone etiquette at all times.
• Actively seek feedback and participate in training to continuously improve sales, product knowledge, and customer engagement skills.
• Contribute positively to company culture by participating in team initiatives, knowledge-sharing, peer support, and internal engagement activities.

• Ad-Hoc Duties:
• Perform additional duties as required, including assisting with special projects, promotional campaigns, administrative tasks, or customer support activities in line with business needs.