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Grahamstown: Front Of House Manager | Luxury Sfari Lodge | Eastern Cape | Ss posted by Kendrick Recruitment

Job Description

About the Role

We are seeking a dynamic and hands-on Front of House Manager to join our luxury private game reserve in Grahamstown, Eastern Cape. As a key member of our team, you will oversee reception operations, guest logistics, and retail functions, ensuring seamless coordination and exceptional guest experiences in a fast-paced bush environment.

Key Responsibilities

  • Guest Experience & Front Office
  • Oversee all reception operations, including guest check-in and check-out
  • Deliver exceptional guest service in line with luxury standards
  • Handle guest queries, requests, and concerns professionally
  • Maintain a polished and welcoming front-of-house environment
  • Safari Shop & Retail
  • Manage safari shop operations including sales and merchandising
  • Oversee stock control and inventory management
  • Enhance the guest retail experience
  • Logistics & Coordination
  • Coordinate guest movements, transfers, and daily logistics
  • Assist in planning safari schedules and guest activities
  • Ensure seamless communication between departments
  • Operations & Team Support
  • Ensure smooth daily operational flow across all FOH functions
  • Provide lodge relief support and shift coverage when required
  • Liaise closely with lodge teams to maintain service excellence
  • Support overall operational efficiency across departments

Requirements

Previous experience in Front of House, Reception, or Hospitality Management. Lodge or safari environment experience advantageous. Strong organisational and logistical coordination skills. Experience in luxury guest relations preferred. Ability to manage multiple operational areas simultaneously. Excellent communication and interpersonal skills. Ability to work under pressure in a fast-paced environment. Flexible and willing to work shifts and lodge relief duties.

Salary & Benefits

R16,000

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Makana

The hospitality industry in Makana is generally thriving, with many establishments seeking skilled professionals to join their teams. Typically, catering and hospitality roles require individuals who are adaptable, customer-focused, and able to work well under pressure. As a result, those looking to pursue careers in this field should be prepared to handle a fast-paced environment and demonstrate excellent communication skills.

Salary ranges for catering and hospitality positions can vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level roles may offer salary ranges of R20 000 to R30 000 per annum, while more senior positions or those in larger establishments may command salaries between R50 000 to R80 000 per annum. However, it’s essential to note that these are broad estimates, and actual salaries can differ significantly.

Common skills required for catering and hospitality roles include food safety certification, excellent communication and customer service skills, ability to work well under pressure, and basic knowledge of food preparation and presentation. In some cases, experience in a related field, such as hospitality management or culinary arts, may be preferred. Additionally, proficiency in languages other than Afrikaans and English can be an asset in this industry.

The financial services sector, technology industry, manufacturing sector, and tourism sector are among the common industries that employ catering and hospitality professionals. These sectors often require staff who can provide high-quality service to clients or customers, manage cash transactions accurately, and maintain a clean and safe environment for patrons.

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For those looking to advance their careers in this field, opportunities may arise through training programs, mentorship schemes, or on-the-job experience. Many establishments offer internal promotions or career development initiatives, allowing staff to progress to senior roles such as restaurant manager, events coordinator, or executive chef. With experience and the right skills, it’s possible to move into supervisory or management positions, overseeing teams of hospitality professionals or even starting one’s own establishment.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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How to Apply

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