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Johannesburg: Customer Success Manager




Date 2024-04-07
Job Title Customer Success Manager
Employer
More Information
Salary
Category Marketing Advertising Pr
Location Gauteng
/ Johannesburg

Job Summary

Join our clients global Revtech company and shape the future of Revenue Optimisation About the role: As a customer Success Manager, you will be the key link between clients and the internal team. This role involves understanding client needs, developing and facilitating the effective implementation of digital strategies, and leveraging our clients Marketing Technology to drive successful campaigns. You will be responsible for improving clients` Return on Ad Spend and Return on Investment. Key Responsibilities Build and maintain client relationships, fostering collaboration for flawless execution of plans. Understand client needs, objectives, and challenges, tailoring solutions to meet their specific requirements. Develop and implement strategic media plans based on client direction and media research. Synthesize information to guide campaign development and execution. Conduct audience research, analyze data, and utilize various technologies for optimal communication and campaign performance. Manage smooth onboarding of new clients, ensuring understanding of products and services. Oversee a portfolio of clients, ensuring their satisfaction and retention. Innovate and recommend media solutions to ensure client satisfaction and results. Analyze, understand, and interpret data to inform campaigns and draw decisive action points. Collaborate cross-functionally within the company for seamless support. Demonstrate expertise in the media landscape, producing sound strategies and proactive proposals. Resolve client issues swiftly and maintain rapport with internal and external teams. Requirements 3 years of experience in client relationship management, digital marketing, or a similar role. Exceptional written and verbal communication skills in English. Strong relationship-building abilities with internal and external stakeholders. Analytical mindset, attention to detail, and understanding of business processes and client needs. Comprehensive understanding of the customer journey, CRM systems, Google Analytics, Tag Manager, and Meta Business Suite. Proficient in leveraging analytics tools for audience segmentation, targeting, and A/B testing methodologies. Demonstrated expertise in optimizing paid media campaigns and managing budgets to maximize ROI. Skilled in data visualization, statistical analysis, and developing integrated marketing strategies. Experience in conducting competitive analysis and staying up-to-date with industry trends. Ability to manage multiple campaigns simultaneously in a fast-paced environment. Preferred Skills Experience or knowledge in marketing. Ability to apply an omnichannel mindset and integrate with client processes. Proficiency in creating and interpreting dashboards and reports. Knowledge of marketing automation platforms and integration within broader marketing campaigns. Proven ability to develop post-campaign analysis reports and monitor ROAS. Strong problem-solving skills and a proactive approach to client management. Work Environment and Conditions Office-based role. Fast-paced environment requiring the ability to manage multiple campaigns and meet deadlines.

Salary:

Market related, Based on experience.

Customer Success Manager position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2024-04-07 in the Marketing Advertising Pr category

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Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


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Johannesburg: Customer Success Manager




Date 2024-03-17
Job Title Customer Success Manager
Employer
More Information
Salary
Category It Computing Software
Location Gauteng
/ Johannesburg

Job Summary

Description A leading cloud-based marketing automation and customer relationship management (CRM) company that offers solution for businesses of all sizes, is looking for a driven individual who possesses a hunting spirit and a willingness to push beyond boundaries. Customer Success Manager We are looking for an experienced individual who will maintain a detailed understanding of our products and services, assist customers with questions and suggest the best features/setup for their needs. This individual will promote the value of the product among customers upsell/cross-sell and essentially drive post-sales MRR growth. This person will triage customer support tickets to the relevant internal team members, ensuring quick resolution and best-in-class customer experience to ensure zero churn. This is a crucial role in our South Africa team and this individual will be responsible for driving customer success by building relationships with customers, as they transition from sales to the support stage. This role will drive the expansion of the penetration and future growth. Success in this role is defined by an overall decrease in client churn and an increase in customer satisfaction, happiness and product utilisation. Requirements Very importantly, we are looking for applicants who have at least, 5 years of work experience in any SaaS/cloud-first company, specifically in strategic sales, key account management and customer success teams. Preference will be given to candidates who have experience in the SaaS CRM space. It is essential that you have competitive pitching experience, giving you the gravitas, sophistication, and problem-solving skills that only experience would give you. You have experience conducting business in South Africa. Extremely comfortable dealing with C-Suite through to business users. You are commercially astute, strong discipline and a structured approach and have strong negotiation skills with experience in contract negotiation and closing deals with significant contract values. Strong analytical and problem-solving skills, with a focus on delivering innovative solutions. Strategic thinker with a proactive and forward-looking approach to identifying opportunities and mitigating risks. Demonstrated history of effective client management and sales accomplishments, showcasing expertise in complex solution sales, and consistently meeting targets. You are credible, confident, and able to talk meaningfully with Senior Leadership Teams. Capacity to work extended hours to meet deadlines where necessary. Ability to work effectively under pressure by handling multiple priorities. Open to travel with short notice in some cases across Africa. Must be proficient in English. Role is based in Johannesburg. Work from home with odd days in office. Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information

Customer Success Manager position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2024-03-17 in the It Computing Software category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.

Apply directly for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


Here are some more related positions


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View Job
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Posted in Uncategorized

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