Johannesburg: Client Success Manager

Date	2024-07-13
Job Title	Client Success Manager
Employer	More Information
Salary	Negotiable
Category	Accounting Finance
Location	Gauteng / Johannesburg

Job Summary

A global workplace solutions company that offers a wide range of diverse talent management solutions has an opportunity for a customer-oriented Client Success Manager in Gauteng. To drive and be fully accountable for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules. Diploma / Grade 12 Up to 2 years supervisory or HR generalist experience TES experience preferred Own car and drivers license essential PROCESS Overall accountability for effective and efficient admin and payroll management; Ensure that Client Success teams adhere to payroll procedures and deadlines; Checking, verification and approval of pre-extract reports from Payroll; Ensure correct job requisition is received from the Client; Ensure all orders are authorized and a comprehensive job requisition is sent to the Resource Centre; Establish a relationship with the Resource Centre; Provide feedback to Resource Centre on candidates supplied; Ensure the completion of all assessments, checks and verification of information according to the Standard Operating Procedures; Ensure that Assignees are briefed regarding transport arrangements, address, times etc; Arrange and control recruitment of assignees as back-up and or replacement staff when required according to contract requirements; Responsible for reporting on daily fill rate to the client and Operations Executive; Forecast and plan for peak and seasonal labour requirements; Induction of employees; Ensure that protective equipment and related documentation is issued; Coordinate transportation for assignees and obtain approval from the client; Ensure that pay slips are distributed to assignees; Ensuring the integrity of data on the payroll system; Compile and deliver accurate reports as per client requirements; Ensure a complete record of all staff on site at all times; Ensure that shifts are fully staffed as per client requirements; Monitor and manage assignee time keeping; Ensure compliance with all regulatory and legislative requirements, SOP`s and corporate governance; Responsible for the implementation and maintenance of client Service Level Agreements; CUSTOMER Establish and maintain relationships with key client management contacts; Attend client meetings and conduct regular client visits; Develop awareness of client future business needs, identify potential opportunities and communicate; FINANCE Responsible for ensuring on-time and accurate invoice delivery to clients; Continuously liaise with credit control, client and service delivery teams to ensure that invoices are paid timeously and queries are resolved; Analyse weekly stats per responsible client; PEOPLE Coach and mentor assignees; Manage teams and disciplinary issues; Manage disciplinary enquiries, CCMA cases, LR activities etc; Escalate potential labour risks; Establishing a positive work environment that results in a committed, motivated, productive operations team and optimal retention of people; Drive transformation within team; Ensure the required branch performance management, talent development, and succession plan processes are in place, and supported; Ensure team members are appropriately trained and developed; Responsible for arranging, controlling and overseeing the training of assignees.

Client Success Manager position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2024-07-13 in the Accounting Finance category

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Johannesburg: Client Success Manager

Date	2024-07-11
Job Title	Client Success Manager
Employer	More Information
Salary	Negotiable
Category	Hr & Recruitment
Location	Gauteng / Johannesburg

Job Summary

A company that specialises in offering reflect cutting-edge global innovations, tailored to the South African market has a thrilling opportunity for a client service oriented Client Success Manager in Gauteng. To grow new business, maintain current business, drive, and be fully accountable for efficient and profitable operational service delivery in line with Client Service Level Agreements and Pricing Schedules. Grade 12 Up to 2 years of supervisory or HR generalist Minimum of 5 years of sales experience 2-3 years generalist recruitment sourcing experience Computer Literacy Ability to communicate well in English, both verbal and written Strong administration skills Covering the entire process of recruitment with the Clients and Candidates, from consulting on the head count through to the qualifying of a job description Perform business development activities to grow new business from BD calls, client meetings, and negotiations to the conclusion of on-boarding documents. Engage with clients telephonically and in person to retain and grow current business Daily candidate management including performing HR and IR processes and regular site visits Manage timesheet processing, ensuring timesheets are collected, captured correctly and processed timeously and in accordance to payroll deadlines. Obtain business recruitment needs from various Business Units within the organization Loading of job requisitions Conduct Recruitment Strategy Discussions, with Hiring Managers, in line with job description requirements Preparing adverts to be posted to business and social media via Kelly marketing Post jobs on various platforms Researching Talent Acquisition in the market place Sourcing on a number of job portals for suitable candidates Head Hunting and networking with suitable candidates on LinkedIn Response handling of applications on Workday Screening applicants from Workday Pre-screening interviews of suitable candidates Conducting verification checks and references on selected candidates Scheduling assessments with an external supplier where required Obtaining all offer detail information from selected candidates in terms of salaries and benefits Co-ordinate, recommend and collaborate to inform incumbent of an offer Compile an appointment recommendation report in line with clientâ€™s policies Communicate and provide regret letters to unsuccessful shortlisted candidates Set up sessions with internal declined candidates and Hiring managers to provide concise feedback Assist with the on-boarding of successful candidates Handle the on boarding documents directly with the onboarding team Conducting exit interviews Provide monthly reports â€“ in terms of Talent Acquisition KPIâ€™s, and other ad-hoc reports required by the client Running relevant reporting platforms pending approvals and open requisitions Responsible for the recruitment statistics on a weekly basis Seeks to establish and service relationships with clients and colleagues to improve the effective and efficient execution of objectives in line with business requirements. Leverages relationship networks and partnerships to gain influence and support Demonstrates personal commitment to business partners by fulfilling responsibilities, following partnership agreements, involving others and removing obstacles to team accomplishments Establishes and consolidates good interpersonal relationships by listening to others and objectively considering their ideas and opinions even when they conflict with own ideas Supports the business by providing an exceptional level of service delivery which includes attending to queries timeously and effectively. Always attending to queries in a professional manner both in person and in writing and timeously Adheres to the SLA turnaround time Develop awareness of client future business needs and identify potential opportunities

Client Success Manager position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2024-07-11 in the Hr & Recruitment category

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