Job Description
About the Role
We are seeking an experienced Customer Success Manager to join our team in Johannesburg. This client-focused role involves managing and nurturing a portfolio of smaller and non-SLA clients, with the primary goal of keeping them engaged, informed, and retained while identifying opportunities for cross-sell, upsell, and conversion. The ideal candidate will be confident on the phone and in client meetings, organised enough to manage multiple accounts simultaneously, and commercially aware to spot growth opportunities.
Key Responsibilities
- Proactively reaching out to and maintaining regular contact with a portfolio of assigned clients
- Building trusted relationships across your client base to drive retention and satisfaction
- Identifying and acting on cross-sell and upsell opportunities
- Converting non-SLA clients into contracted service agreements
- Translating service updates and performance into clear, meaningful communication for clients
- Documenting interactions, actions, and follow-ups to ensure nothing slips
- Flagging at-risk accounts early and implementing retention strategies
- Collaborating with internal service delivery and technical teams to resolve client issues promptly
Requirements
- 3 years of experience in account management, customer success, or client relationship management
- Proven ability to manage multiple client accounts simultaneously
- Strong communication and relationship-building skills
- Confident, clear, and professional
- Commercially minded with an ability to identify growth and conversion opportunities
- Organised, proactive, and detail-oriented
- Experience with CRM or ITSM tools (ConnectWise, Autotask, or similar) is advantageous
- Proficient in Microsoft 365
- An understanding of IT services or managed services is essential
Qualifications
Grade 12 is essential; a relevant diploma or degree in Business or IT is advantageous.
Salary & Benefits
No information available.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in Gauteng
The sales industry in Gauteng, South Africa is a dynamic and competitive field, with various sectors driving demand for skilled professionals. Generally, the job market trend in this region indicates a steady growth in sales-related positions, driven by the increasing importance of businesses in South Africa’s economy.
Typically, sales roles in Gauteng offer a broad salary range, which can vary widely depending on factors such as level of experience, company size, and industry sector. For example, entry-level sales positions may start at around R200 000 to R400 000 per annum, while senior sales professionals or those working in large corporations can earn upwards of R800 000 to R1 500 000 per year. However, it’s essential to note that these figures are general estimates and actual salaries can differ significantly depending on individual circumstances.
Common skills required for a successful sales career in Gauteng include excellent communication and interpersonal skills, the ability to build strong relationships with customers and colleagues, negotiation and closing techniques, product knowledge and industry insights, and proficiency in CRM software and other sales tools. Additionally, many sales professionals in this region possess a degree or diploma in business, marketing, or related fields.
Sales roles can be found across various industry sectors, including financial services sector, technology industry, manufacturing sector, and more. These industries often require sales professionals to have a deep understanding of their respective markets and customers, as well as the ability to adapt to changing market conditions.
For those looking to pursue a career in sales, there are typically several opportunities for professional development and growth. Many companies offer training programs, mentorship schemes, and performance-based bonuses, which can help sales professionals advance their careers and increase their earning potential. Additionally, certifications such as the Certified Sales Professional (CSP) or the Advanced Sales Certification (ASC) can demonstrate a commitment to excellence and enhance job prospects.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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