Job Description
About the Role
The Great Brak River Tier 2 ISP Technician plays a critical role in ensuring seamless wireless and network infrastructure operations for our organization. This position requires a highly skilled individual with extensive experience in ISP, telecommunications, or networking environments to provide top-notch technical support and maintenance services.
Key Responsibilities
- Install, configure, maintain, and upgrade wireless infrastructure including wireless controllers, network access management systems, and guest Wi-Fi networks.
- Deploy and support Wi-Fi access points (WAPs), radios, antennas, routers, switches, servers, printers, and endpoint devices.
- Conduct wireless site surveys, signal analysis, coverage testing, and network optimization.
- Generate heatmaps, survey reports, and infrastructure recommendations.
- Provide Tier 1, 2, and 3 support for wireless, fibre, and broadband connectivity issues.
- Troubleshoot and resolve complex hardware, software, and network-related incidents.
- Diagnose escalated technical issues and restore services efficiently to minimize downtime.
- Perform advanced fault-finding, device configuration, and performance optimization across multi-vendor platforms.
- Manage and maintain LAN, WAN, and wireless network environments.
- Configure and support routers, switches, firewalls, and wireless access points.
- Monitor network performance, availability, and security.
- Maintain IP addressing, DHCP scopes, and network services.
- Manage and maintain secure network environments.
- Administer RADIUS servers and authentication systems.
- Support client security software and endpoint protection.
- Ensure compliance with internal security standards and best practices.
Requirements
- Minimum 35 years’ experience in an ISP, telecommunications, or networking environment.
- Strong understanding of wireless networking technologies and broadband infrastructure.
- Experience with MikroTik and Ubiquiti networking equipment.
- Solid knowledge of TCP/IP, DHCP, DNS, VLANs, Routing, VPNs, and RADIUS.
Qualifications
- Formal education/certifications not specified.
Salary & Benefits
- Salary range: Not specified.
- Benefits: Not specified.
How to Apply
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