Position: Call Centre agent – Tele sales Purpose of the job: Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and problem solving skills. Key Results Areas include: Represent the customer to the rest of the business – Customer Advocate Demonstrate excellent product and system knowledge Handle client queries regarding existing policies and other enquiries Assisting clients with queries Solving complaints Updating clients information Must have experience within the Tele-sales environment Experience & Competencies: Must have inbound and outbound experience Good reading abilities as some roles require scripted questions Flexible and adaptable to working hours Shifts Persuasive negotiation skills Intermediate computer skills Excellent communication both oral and written Applying customer service/care principles to all calls Working with People Ability to learn and grasp information Minimum 1-year previous call center experience (Preferred) Excellent listening skills Customer Centricity Results orientated A team player Proactive and self-motivated Resilient, determined and resourceful Qualification Matric Call Center certificate (advantage)

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