About the Company Our client is a global leader in IT services and technology , headquartered in the UK with 25 years of industry expertise . They are pioneers in experience-led IT services , constantly redefining IT excellence by challenging outdated approaches. With offices in the USA, South Africa, Sri Lanka, Malaysia, and Macedonia, they deliver market-leading managed services, Microsoft-centric business solutions, and cutting-edge cloud technologies to 300 ambitious mid-market organizations. Now, they’re seeking a highly skilled and adaptable L2 Engineer —a problem-solver, technical expert, and proactive team player—to provide enterprise-level technical support, infrastructure management, and security optimization for a prestigious London-based client . Your Role: Troubleshoot, Maintain, Optimize As an L2 Engineer , you will play a vital role in ensuring seamless IT operations, maintaining infrastructure integrity, and supporting enterprise IT environments . You will diagnose and resolve hardware, networking, virtualization, cloud, and security issues , collaborating with internal teams and third-party vendors to drive efficiency, security, and performance . What You’ll Do: ? Technical Support & Troubleshooting ? Provide L2 support for hardware, software, and networking across Windows, Linux, and Mac environments . ? Diagnose and resolve desktop, laptop, tablet, server, virtualization, and cloud infrastructure issues. ? Support Active Directory (AD), Entra AD, M365, Exchange (2016/2019/Online), SharePoint, and Teams administration. ? Troubleshoot SQL Server (2016/2019), Power BI , and support SQL DBA tasks. ? Work with DevOps tools (GitHub, GitLab, Azure DevOps, Visual Studio, Python, Visual Basic) to support automation initiatives. ? Infrastructure & System Administration ? Manage and maintain Windows Server (2016, 2019, 2022) and Linux environments. ? Support VMware ESX, vCenter, Citrix XenApp/XenDesktop (VDI, Netscaler, RSA, FSLogix, Patch Management) . ? Oversee backup and cloud disaster recovery solutions (Veeam Backup, Replication, iLand, Veeam One, Veeam Monitor). ? Maintain SANs, replication, HP Servers, UPS systems, and Cisco networking . ? Manage enterprise mobility solutions using Ivanti Neurons and Ivanti UEM . ? Monitor and maintain PRTG , utilizing it for incident and problem management . ? Networking & Security ? Troubleshoot networking components including DNS/DHCP, routing, switching, Meraki, SilverPeak, iSCSI, VPNs, VoIP, Brocade Fibre, Palo Alto, HPE, and Cisco . ? Configure and maintain firewalls, VPNs, and enterprise cloud security policies . ? Support video conferencing solutions and enterprise communication platforms . ? Enhance security through CrowdStrike endpoint protection and compliance best practices. ? Collaboration & Continuous Improvement ? Work with third-party vendors and internal teams to escalate and resolve complex technical challenges. ? Assist with ITIL-based incident, problem, and change management using ServiceNow . ? Document resolutions, processes, and best practices to improve operational efficiency. ? Stay ahead of emerging technologies, offering strategic recommendations for IT enhancements. What You Bring to the Table ? 5 years of experience in IT support, infrastructure management, and system administration . ? Expertise in Windows Server, Linux, VMware, Citrix, Entra AD, M365, and Exchange . ? Strong knowledge of backup & cloud DR (Veeam, iLand, replication). ? Experience with SQL management, reporting services, and integration services . ? Exposure to DevOps tools (Azure DevOps, GitHub, GitLab, Python, Visual Studio, Visual Basic). ? Networking expertise in Cisco, Meraki, SilverPeak, VPNs, VoIP, Palo Alto, and Brocade Fibre . ? Familiarity with enterprise mobility solutions (Ivanti Neurons, Ivanti UEM). ? Strong troubleshooting, analytical, and customer service skills. ? Preferred Certifications: Microsoft, VMware, Citrix, Cisco, ITIL, Veeam. Why Join? ? Work on high-profile enterprise IT systems for a prestigious London-based client . ? Be part of a cutting-edge, innovation-driven IT team . ? Competitive salary and comprehensive benefits package . ? Career progression opportunities within a leading global managed service provider . Ready to make an impact in enterprise IT operations ? Apply now and take your career to the next level ?

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