This role is suited to a driven retail professional with strong leadership ability, a passion for customer service, and a proven track record in managing multiple stores within a fast-paced retail environment. The successful candidate will be responsible for overseeing six stores, driving sales performance, ensuring operational excellence, and leading high-performing teams across the region. Key Requirements Matric certificate Tertiary retail management or commerce qualification advantageous Minimum 2 years retail management experience Proven track record of achieving sales targets and driving turnover Previous experience in retail or customer service environments Strong leadership and people management skills Excellent communication and problem-solving ability Ability to work under pressure and adapt to change Strong understanding of customer service and retail operations Fashion-forward mindset with strong commercial awareness Key Responsibilities Sales & Performance Management Drive sales performance and ensure stores achieve turnover targets Monitor daily sales and implement strategies to improve performance Authorise discounts where necessary Ensure teams are knowledgeable on products, promotions, and policies Conduct regular operational and sales reviews with management People Management & Development Manage staffing schedules according to peak trading periods Recruit, train, coach, and develop store teams Conduct performance appraisals and manage KPI performance Lead staff meetings and provide ongoing feedback and motivation Handle minor disciplinary matters in line with company procedures Facilitate onboarding and ongoing staff training initiatives Customer Service Deliver and uphold exceptional customer service standards Resolve customer queries and complaints professionally and efficiently Build and maintain strong customer relationships Stay informed on fashion trends, competitor activity, and retail trends Stock Control & Store Operations Oversee stock control, stock takes, and shrinkage management Ensure all stock processes, returns, and transfers are completed accurately Maintain visual merchandising and store presentation standards Ensure daily cash-ups, reconciliations, and banking procedures are completed correctly Manage housekeeping and overall store appearance