Housekeeping Manager Salary: R30 000 R35 000 per month Property: One Thibault Hotel Company: ITC Hospitality Group Description Job Purpose The Housekeeping Manager is responsible for the management and operation of the housekeeping department at One Thibault Hotel, a property under ITC Hospitality Group. This is a critical role in ensuring that all guest areas and back-of-house facilities are maintained to the highest standards of cleanliness and presentation. The position requires a combination of operational expertise, leadership ability, and a passion for delivering exceptional guest experiences. Key Responsibilities Oversee the day-to-day cleaning operations of the housekeeping team at One Thibault Hotel. Plan; organise and monitor staff activities to ensure compliance with quality assurance standards. Manage all personnel issues within the department including recruitment, training, coaching, counselling, and performance reviews. Prepare and manage housekeeping staff schedules/rosters and authorise payroll within the parameters of South African labour legislation. Maintain strong working relationships with internal departments, vendors, and contractors. Source and manage suppliers for linen, cleaning materials, and guest supplies. Control budgets, supply costs, laundry, maintenance, and wages. Conduct and report on regular stock-takes, budgets, maintenance reports, and safety audits. Implement and maintain housekeeping department minimum standards and procedures. Complete deep-cleaning schedules and guestroom inspections; evaluate furniture, fixtures, and dcor and make recommendations for repairs or refurbishment. Communicate effectively, both verbally and in writing, to provide clear direction to the team. Manage guest lost-and-found, storage and inventory, and handle guest enquiries. Monitor the issuance of keys and maintain security standards. Ensure proper usage, training, and labelling of all cleaning chemicals and hazardous supplies. Lead daily team briefings and regular departmental meetings to ensure consistent communication. Ensure maintenance issues are reported and resolved promptly. Perform duty management responsibilities or other special projects as requested by ITC Hospitality Group. Skills & Competencies Leadership : Ability to motivate and lead a diverse team to deliver consistently high standards. Organisation : Strong organisational and time-management skills for managing staff, schedules, supplies, and spaces. Attention to Detail : Commitment to maintaining immaculate cleanliness and presentation standards. Communication : Clear and professional communication with staff, management, and guests. Problem Solving : Ability to identify issues promptly and implement effective solutions. Financial Acumen : Experience with budgets, inventory controls, and management reporting. Technical Skills : Knowledge of housekeeping operations, sanitation requirements, and use of cleaning chemicals; proficiency with Microsoft Office and property management systems. Qualifications & Experience Minimum 5 years hospitality experience, including at least 2 years in a housekeeping management role. Proven reliability, diligence, and attention to detail. Up-to-date knowledge of housekeeping trends and best practices. Degree or diploma in Hospitality Management (advantageous). Experience in leading a team to excel and work cohesively. Financial know-how, including experience with budgets and management accounts. International experience and additional languages (advantageous). Must be able to work shifts, weekends, and public holidays. South African citizenship or a valid work permit if not in possession of a South African ID document. Physical & Mental Requirements Ability to stand, walk, bend, reach, and move continuously to inspect rooms on multiple floors. Ability to handle push/pull forces similar to operational housekeeping tasks. Ability to convey information clearly, remain composed under pressure, and maintain objectivity. Why Join Us Established; growing hospitality group. Lead a committed team in a premium Cape Town property. Competitive remuneration aligned with exceptional service standards.

Duties: Provide oversight and guidance to the Housekeeping team Daily handovers and briefings with Housekeeping team Ensure hotel public areas are maintained and look impeccable Daily maintenance reporting and following up Staff rostering and leave planning Plans, prepares and executes on-going training initiatives for the Housekeeping team Monitor and control inventories for operating equipment, linen, stationary, guest supplies, cleaning supplies and uniforms to ensure par stocks are maintained and costs are controlled Requirements: Grade 12 Diploma in Hospitality A minimum of 5 years of experience in a Housekeeping Management role within a 5* luxury property Valid drivers license High level of physical endurance Impeccable communication skills both written and verbal Must be computer literate Leadership experience Strong training skills and experience Effective rostering abilities Knowledgeable with the controlling of expenses and inventories Ability to remain calm and professional under pressure Preference will be given to candidates from Franschhoek and neighbouring areas

Purpose of the Role : To lead and manage the Housekeeping department, ensuring exceptional standards of cleanliness, presentation, hygiene, and guest service across all guest rooms, public areas, and back-of-house facilities, in line with hotel policies and procedures Key Responsibilities Include but Are Not Limited To Lead, manage, and motivate the Housekeeping team including room attendants, laundry, and porters Ensure all housekeeping staff comply with hotel policies relating to uniform, hygiene, and conduct Liaise daily with Reception regarding occupancy, arrivals, departures, VIP guests, and special requirements Plan and allocate daily duties, room lists, cleaning schedules, and checklists Conduct regular inspections of guest rooms, public areas, laundry, and recreational areas to ensure standards are met Ensure maintenance issues are identified, reported, and resolved prior to rooms being released to Front Desk Maintain consistently high standards of cleanliness, presentation, and guest service Oversee guest and hotel laundry services in line with hotel standards Ensure full compliance with health, safety, and hygiene regulations Develop, implement, and maintain housekeeping and preventative maintenance checklists Conduct daily briefings, training, and performance management sessions as required Manage staff performance, discipline, and development where necessary Develop and update housekeeping procedures, standards, and operating processes Compile weekly staff rosters in line with occupancy levels and operational needs Control housekeeping stock, place orders, conduct regular stock takes, and minimise wastage Ensure storerooms, stoeps, and courtyards are clean, organised, and well maintained at all times Criteria Proven experience as a Housekeeping Manager or Senior Housekeeping Supervisor within a lodge or hotel environment Strong leadership and people management skills Exceptional attention to detail and quality standards Good organisational and communication skills Knowledge of health, safety, and hygiene legislation Ability to work shifts, weekends, and public holidays

Location: Stellenbosch About A luxury hospitality portfolio known for sophisticated escapes and unique guest experiences offers dynamic career opportunities to positive, vibrant, and energetic individuals. Success in this role requires the ability to assist with planning and coordinating housekeeping team activities by ensuring that operating procedures and standards are met. The role demands high attention to detail, strong leadership, teamwork, and a consistent focus on exceeding guest expectations. Main Responsibilities: · Conduct daily checks on public areas, rooms, and all guest facilities to uphold the highest standards of cleanliness and guest experience. · Implement and maintain high standards of cleanliness, hygiene, and safety across all areas. · Monitor equipment usage and stock consumption to ensure efficiency and minimize waste. · Implement and monitor processes to ensure housekeeping staff operate in a manner that reduces risk of damage to buildings, furniture, and equipment. · Ensure all housekeeping-related guest requests and concerns are addressed promptly and effectively. · Prepare weekly housekeeping schedules based on forecast and allocate tasks accordingly. · Work with department leaders to support the development of team leaders and employees. · Provide feedback and conduct probationary and performance reviews according to required standards. · Enforce discipline in line with the Code of Conduct where necessary. · Provide direction, oversight, and guidance to the housekeeping team to ensure motivation and alignment with standards. · Prepare and propose the annual housekeeping budget to the Hotel Manager. · Manage attendance and leave balances to control staffing costs. · Coordinate with procurement teams to source quality cleaning materials, linens, and guest amenities. · Provide ongoing training to housekeeping staff to improve service delivery, efficiency, and guest interaction. Experience and Skills: · Minimum of 5 years’ experience in a similar role within a 5-star luxury property · Excellent communication skills, both written and verbal · Computer literate · Strong leadership experience · Strong training and development skills · Effective rostering abilities · Knowledge of expense control and inventory management · Ability to remain calm and professional under pressure Inherent Requirements: · Diploma in Hospitality Management · Valid driver’s license · High level of physical endurance · Preference given to candidates from Franschhoek and neighbouring areas