<p><strong>Key Responsibilities</strong></p><p><strong>End-User &amp; Technical Support</strong></p><ul><li>Provide first-line support for staff on computer hardware, operating systems, and common software applications.</li><li>Troubleshoot internet connectivity, network access, and basic Wi-Fi issues.</li><li>Assist users with Microsoft 365 services such as Outlook, Teams, OneDrive, SharePoint, and user account access.</li><li>Log, track, and follow up on support requests, escalating issues where necessary.</li></ul><p><strong>Systems, Data &amp; Asset Management</strong></p><ul><li>Create, update, and maintain IT asset inventories (devices, peripherals, licenses).</li><li>Maintain secure and up-to-date databases of system logins, access credentials, and software allocations.</li><li>Assist with archiving digital files and emails in line with organisational policies.</li><li>Support the clean-up and decommissioning of deprecated or unused systems, accounts, and software.</li></ul><p><strong>Documentation &amp; Process Support</strong></p><ul><li>Assist in documenting IT procedures, workflows, and system configurations.</li><li>Source and research information on new tools, systems, or workflows as directed by the IT lead.</li><li>Help improve clarity and organisation of IT records and internal documentation.</li></ul><p><strong>General Support Duties</strong></p><ul><li>Assist with setting up workstations, user accounts, and devices for new staff.</li><li>Support routine IT maintenance tasks and audits.</li><li>Perform other reasonable IT-related duties as assigned.</li></ul><p><strong>Required Skills &amp; Competencies</strong></p><p><strong>Technical Skills</strong></p><ul><li>Basic understanding of computer hardware, Windows and common office software.</li><li>Basic knowledge of internet, networking, and connectivity troubleshooting.</li><li>Practical experience or familiarity with <strong>Microsoft 365</strong> (Outlook, Teams, OneDrive, SharePoint).</li><li>Experience with macOS, CLI, remote and cloud software is a plus.</li><li>Ability to maintain accurate records and inventories using spreadsheets or databases.</li></ul><p><strong>Personal &amp; Professional Skills</strong></p><ul><li>Strong problem-solving skills and attention to detail.</li><li>Good communication skills and a helpful, service-oriented attitude.</li><li>Ability to follow instructions and work independently when required.</li><li>Willingness to learn new systems, tools, and workflows.</li><li>Good organisational and time-management skills.</li></ul><p> </p><p> </p><p><strong>Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.</strong></p>

Duties and Responsibilities Provide day-to-day IT support to employees, resolving hardware, software, network and access-related issues promptly and professionally Set up, configure and maintain user devices including PCs, laptops, peripherals and mobile devices Assist with installation, configuration and maintenance of servers, network equipment and IT infrastructure under senior IT guidance Manage IT assets including allocation, tracking, maintenance and software licence updates within the ERP or asset management system Support IT procurement processes ordering, receiving and documenting hardware and software purchases Maintain accurate IT records including user accounts, equipment registers and system documentation Troubleshoot and escalate technical issues effectively, keeping users informed throughout Contribute to maintaining IT standards, security practices and operational continuity Experience and Qualifications Advanced Diploma or National Diploma in Information Technology or a related field 35 years of relevant IT support experience Experience with cloud services AWS preferred Experience with network security (intrusion detection, encryption) Advantageous: Linux administration, business networking, Python (PCPP certifications), AWS Professional or Specialty certifications, Git/SVN, enterprise networking policy, authentication systems (LDAP, SSO, OAuth)

This role is ideal for a skilled IT professional who enjoys: Leading projects Delivering excellent user support Managing modern cloud-based environments The successful candidate will be responsible for overseeing IT projects, providing technical support through the Jira ticketing system, and administering Microsoft 365 and Azure platforms. Key Requirements: Relevant degree or qualification in Information Technology Proven experience in a Senior IT support role Strong knowledge of networking and MikroTik environments Experience with Microsoft 365 and Azure administration Excellent problem-solving and communication skills Fluent in both Afrikaans and English Willingness to travel occasionally to other branches If you are passionate about technology and thrive in a dynamic, team-oriented environment, we would love to hear from you.

REQUIREMENTS Matric. A and N certification or relevant tertiary qualification. 1-3 years experience in similar role. RESPONSIBILITIES Basic end user enquiries (Keyboards not working, Printers not printing, Internet not working, Outlook mails, etc.) Setup and maintenance of Camera network. Setup and maintenance of LAN and WIFI network. Setup and maintenance OF Microsoft licenses and accounts. Setup and maintenance of laptops/desktop devices/Phones/Printers. Which includes the setup of: Microsoft Account Domain Email Account Domain Network User Email on Outlook Assigning Static IP's for devices. Remote Desktop Access to Servers. VPN Access. Printer setups Scanning. Installing of software like FTP Utility for scans, pdf viewer etc. Forwarding requests for approval and ordering parts if approved. Responsible for IT Stock and the distribution of it.

Minimum requirements: Minimum 4 years experience in a IT Support role Provide first-line technical support to end-users via phone, email, and in person Troubleshoot hardware, software, and network issues and resolve them efficiently Install, configure, and maintain desktops, laptops, printers, and mobile devices Manage user accounts, permissions, and access control (e.g. Active Directory, Microsoft 365) Monitor and maintain IT systems, ensuring optimal performance and minimal downtime Assist with system upgrades, patches, and software deployments Maintain accurate records of issues, resolutions, and IT assets Support network infrastructure, including basic LAN/WAN troubleshooting Ensure compliance with IT policies, security procedures, and data protection standards Provide user training and guidance on systems and best practices Consultant: Tamsyn Best – Dante Personnel Centurion

Key Responsibilities: Provide first‑ and second‑line technical support to internal users Diagnose and resolve hardware, software, and network-related issues Install, configure, and maintain computers, peripherals, and standard applications Assist with user onboarding, offboarding, and access management Support the maintenance of IT systems, infrastructure, and equipment Escalate complex issues to the IT Manager or external providers where appropriate Maintain accurate documentation of incidents, requests, and IT assets Follow IT policies, security standards, and best practices Identify recurring issues and contribute to improved processes and solutions Job Experience and Skills Required: 35 years of relevant IT support experience, preferably within a high‑tech or technology-driven environment Proven experience providing desktop, user, or technical support Solid understanding of common operating systems, hardware, and basic networking concepts Apply now!

Key Responsibilities End-User & Technical Support Provide first-line support for staff on computer hardware, operating systems, and common software applications. Troubleshoot internet connectivity, network access, and basic Wi-Fi issues. Assist users with Microsoft 365 services such as Outlook, Teams, OneDrive, SharePoint, and user account access. Log, track, and follow up on support requests, escalating issues where necessary. Systems, Data & Asset Management Create, update, and maintain IT asset inventories (devices, peripherals, licenses). Maintain secure and up-to-date databases of system logins, access credentials, and software allocations. Assist with archiving digital files and emails in line with organisational policies. Support the clean-up and decommissioning of deprecated or unused systems, accounts, and software. Documentation & Process Support Assist in documenting IT procedures, workflows, and system configurations. Source and research information on new tools, systems, or workflows as directed by the IT lead. Help improve clarity and organisation of IT records and internal documentation. General Support Duties Assist with setting up workstations, user accounts, and devices for new staff. Support routine IT maintenance tasks and audits. Perform other reasonable IT-related duties as assigned. Required Skills & Competencies Technical Skills Basic understanding of computer hardware, Windows and common office software. Basic knowledge of internet, networking, and connectivity troubleshooting. Practical experience or familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint). Experience with macOS, CLI, remote and cloud software is a plus. Ability to maintain accurate records and inventories using spreadsheets or databases. Personal & Professional Skills Strong problem-solving skills and attention to detail. Good communication skills and a helpful, service-oriented attitude. Ability to follow instructions and work independently when required. Willingness to learn new systems, tools, and workflows. Good organisational and time-management skills. Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.