Job Description
- Provide 2nd line technical support to residential and business customers.
- Troubleshoot fibre internet connectivity issues remotely.
- Diagnose and resolve network, router, LAN, and WiFi-related issues.
- Manage and update support tickets using Halo Helpdesk.
- Take ownership of escalated incidents from 1st line support.
- Ensure support requests are resolved within agreed SLA timeframes.
- Configure and troubleshoot WAN and WiFi routers.
- Investigate DHCP, packet loss, latency, and speed-related issues.
- Conduct onsite visits to homes, estates, and business premises across Gauteng.
- Install, configure, and optimise routers and networking equipment.
- Perform LAN and WiFi assessments to improve network performance.
- Liaise with Fibre Network Operators (FNOs) regarding faults and escalations.
- Provide basic VoIP troubleshooting and support.
Minimum Requirements
- Minimum 3 years’ experience in a technical support role.
- Experience within an ISP, Fibre Internet, Telecommunications, or Networking environment.
- Proven experience providing both remote and onsite technical support.
- Strong understanding of TCP/IP networking.
- Experience with fibre internet troubleshooting.
- Router configuration and management experience.
- LAN and WiFi troubleshooting skills.
- DHCP troubleshooting experience.
- Basic VoIP troubleshooting knowledge.
- Experience working with helpdesk or ticketing systems.
- Ability to work independently and manage multiple support requests.
Essential Requirements
- Valid South African driver’s licence.
- Own reliable vehicle.
- Willingness to travel throughout Gauteng.
- Availability for after-hours support when required.
Personal Attributes
- Excellent troubleshooting and analytical skills.
- Strong communication and interpersonal skills.
- Customer-focused approach.
- High attention to detail.
- Ability to remain calm under pressure.
- Strong sense of ownership and accountability.
What We’re Looking For
We are looking for a proactive problem-solver who enjoys working with customers and has a genuine passion for networking and technology. The ideal candidate will be comfortable working both independently and as part of a team while delivering a high standard of service.
If you meet the above requirements and are looking to grow your career within a dynamic ISP environment, we’d love to hear from you.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Technician Jobs in Gauteng
The automotive technician industry in Gauteng is a significant sector, with many opportunities available to those passionate about the mechanics of vehicles. Generally, job seekers can expect a stable and diverse job market, with common positions including service technicians, mechanic supervisors, and vehicle inspectors.
Typically, salaries for automotive technicians in Gauteng are within the R400 000 – R800 000 per annum range, depending on factors such as experience, company size, and industry sector. For example, entry-level technicians may start around R300 000, while senior technicians with significant experience can earn upwards of R700 000. However, it’s essential to note that salaries can vary widely, and actual figures will depend on individual circumstances.
Common skills required for automotive technician roles include mechanical aptitude, problem-solving abilities, and excellent communication skills. Additionally, proficiency in diagnostic software, electrical system knowledge, and the ability to work with a variety of vehicle makes are often highly valued. Other essential skills may include attention to detail, time management, and teamwork.
The automotive sector is a diverse industry, employing technicians in various sectors such as financial services, technology, and manufacturing. Financial institutions, for instance, require technicians who can work on luxury vehicles, while the technology industry demands expertise in electric and hybrid vehicles.
Career development opportunities are plentiful in this field. Typically, technicians can progress to senior roles or move into management positions, overseeing teams of technicians. Some may also choose to specialize in specific areas, such as diesel engine repair or vehicle inspection. Others may opt for further education and training, pursuing careers in automotive engineering or related fields.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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