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Johannesburg: Call Centre Agent posted by Route Management

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Job Description

About the Role

As a Call Centre Agent at Route Management, you will be responsible for providing critical support to our drivers in distress, ensuring their safety and well-being while also efficiently resolving breakdowns. You will work closely with our team of breakdown technicians to provide timely assistance and keep callers informed throughout the process.

Key Responsibilities

  • Answering distress calls from drivers experiencing breakdowns
  • Gathering essential detail: location, vehicle type, symptoms of the issue, etc.
  • Assessing the urgency and safety of the situation (e.g. stranded on the highway)
  • Dispatching breakdown technicians
  • Using GPS and mapping tools to locate the nearest available assistance
  • Liaising with third-party recovery providers when needed
  • Keeping callers calm and safe while waiting for help
  • Offering estimated time of arrival and regular updates
  • Logging call detail accurately in the system
  • Checking on service completion and customer satisfaction

Requirements

  • Valid Grade 12 certificate
  • Computer literate (Excel and Syspro)
  • Experience in a similar service role
  • Mechanical background will be advantageous
  • Previous call center experience will be advantageous
  • Excellent communication skills
  • Fully bilingual
  • Strong multitasking and decision-making ability
  • Ability to meet deadlines
  • Empathy and calmness in high-stress scenarios
  • Ability to work day and night shifts

Qualifications

No formal qualifications are required for this role.

Salary & Benefits

Salary details will be discussed during the interview process.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Other Motoring Jobs in Gauteng

The motoring industry in Gauteng, South Africa is generally a dynamic and growing sector, with many opportunities for professionals to advance their careers. Typically, this field requires a strong understanding of mechanical principles, automotive technology, and customer service skills. Often, individuals with a passion for vehicles and a keen eye for detail excel in this industry.

Salaries in the motoring sector can vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries range from around R200 000 to over R500 000 per annum, although these figures are only rough estimates and actual salaries may differ significantly. For example, more senior roles or those within larger companies may command higher salaries, while entry-level positions may start at the lower end of this range.

Common skills for motoring professionals include mechanical aptitude, problem-solving abilities, effective communication skills, attention to detail, and a strong work ethic. Typically, individuals in this field must be able to diagnose and repair complex vehicle problems, as well as provide excellent customer service to clients. Often, certifications such as those offered by the National Association of Automotive Service Excellence (ASE) or the Automotive Industry Association of South Africa (AIDA) are highly valued.

The motoring industry encompasses a range of sectors, including automotive manufacturing, dealerships, repair shops, and fleets management services. Commonly, companies in these industries hire professionals for roles such as technicians, service advisors, vehicle inspectors, and sales consultants. Other opportunities may exist within specialized fields like racing, motorsport, or vehicle testing.

Career development is often limited to internal promotions, although some individuals may choose to pursue additional education or training in areas like automotive engineering or business management. Typically, professionals in the motoring industry can expect to progress through roles such as service advisor, technician, and eventually manager or owner of their own repair shop or dealership.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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